Retention news and trends

Cost Drives 56% of All Retail Subscription Cancellations
Subscription Commerce // April 18, 2023

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Credit Unions Weigh the Risks and Benefits of Expanding Crypto Offerings
Credit Unions // September 06, 2022

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The Best Way to Keep Subscribers Loyal May Be to Set Them Free
Subscription Commerce // May 20, 2022

Consumers have started to rethink their finances, and subscriptions may be the first to go as they decide which to keep and which to quit. Many have grown accustomed to the convenience of subscriptions, however, and are willing to keep their subscriptions active if providers...

Deep Dive: How Seamless Payments Can Help Video Subscription Providers Cut Churn And Realize Long-Term...
Subscription Commerce // August 11, 2021

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Interviews & Exclusives
The Best Way to Keep Subscribers Loyal May Be to Set Them Free

May 20, 2022
Consumers have started to rethink their finances, and subscriptions may be the first to go as they decide which to keep and which to quit. Many have grown accustomed to the convenience of subscriptions, however, and are willing to keep their subscriptions active if providers deliver value and make it easy to maintain. To keep […]

Flexibility Needed To Keep Streaming Video Subscribers Locked In

August 09, 2021
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How Better Predictive Tech Cuts SaaS Subscription Churn

May 18, 2020
For software providers, churn is the enemy against which they are always fighting — in both its voluntary and involuntary forms. Get the Full Story Complete the form to unlock...

Quick Reads
Meta’s Twitter Rival App Threads Rolls Out Major Updates

July 28, 2023
Threads has lost over half of its users since its launch this month. To staunch the hemorrhaging, Meta rolled out its first major update of the app on Tuesday. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe […]

Restaurant Sales Slide; Hiring, Retention Remain Concerns

June 12, 2017
Restaurant sales continue to be on the decline, with the industry not reporting a month of positive sales since February 2016. Get the Full Story Complete the form to unlock...