Restaurants and solution providers are turning toward self-service kiosks to reduce their labor needs while driving higher-value purchases. Take, for instance, Carrols Restaurant Group, a major quick-service restaurant (QSR) franchisee, which owns and runs more than 1,000 Burger King locations as well as more than...
Shake Shack, the fast-casual restaurant chain, has had success with its use of kiosks. These self-service ordering stations have helped the company reduce labor hours and proven to be a high-margin channel, contributing to improved profitability. According to analyst Peter Saleh from BTIG, Shake Shack...
As consumers’ digital expectations come to influence how they engage with physical stores, restaurants are investing in new on-premises capabilities, but when it comes to self-service kiosks, major brands are split. Most recently, fast-casual salad chain Chopt opened an all-digital location in New York City,...
Hungry for some information? You’ve come to the right place. The Provider Ranking Mobile Order-Ahead Apps is like the ultimate food court — of apps. This one gets zany, so drop the chalupa and follow along. There are so many ties it’s like being in your dad’s...
January 10, 2022
2020 saw restaurants rush to become available through digital platforms, and 2021 gave restaurants a glimpse into how digital behaviors might normalize when contagion concerns subside. Now, looking to 2022, restaurant brands are looking to make the digital innovation of the past few years stick, generating long-term loyalty and building deeper relationships with consumers. “I […]
June 18, 2021
Gone are the days when people went to grocery stores to buy food to eat at home, they went to restaurants to eat a cooked meal brought to their table...
December 21, 2020
The pandemic has upended how we order meals at restaurants, how we pay and, ultimately, how we eat. These transformational shifts are, in turn, affecting how quick-service restaurants (QSRs) engage...
May 18, 2018
Rarely are the first ideas the brightest. Thomas Edison, for one, claimed to have found 10,000 ways not to make a lightbulb before ultimately producing a bulb viable for use....
November 06, 2023
Shake Shack, the fast-casual restaurant chain, has had success with its use of kiosks. These self-service ordering stations have helped the company reduce labor hours and proven to be a high-margin channel, contributing to improved profitability. According to analyst Peter Saleh from BTIG, Shake Shack is relying on the further implementation of kiosks to drive […]
March 04, 2022
Today in food commerce, Shake Shack tries rewarding loyalty with cryptocurrency, and Olo adds geofencing features. Plus, robotics company Tortoise announces the launch of its automated mobile vending machines. Shake...
February 17, 2022
Shake Shack reported Thursday (Feb. 17) its first quarter revenue forecast fell below estimates because of the omicron variant, a report from Reuters said. The deadly virus kept diners away...
March 17, 2021
Shack Shack’s push into the digital realm continued Wednesday (March 17) with the chain’s announcement that it would launch its own nationwide in-app delivery service through Uber Eats. According to...
