PYMNTS DATA AND ANALYTICS: INDUSTRY INDEXES

PYMNTS Data and analytics

industry InDEXES

Our data and analytics team has developed a number of creative methodologies and frameworks that measure and benchmark the innovation that’s reshaping the payments and commerce ecosystem.

CHECKOUT CONVERSION

Q4 2016 INDEX

Q4 CCI FINDINGS:

The top merchants all do certain things right—100 percent of the top 30 e-tailers offer product reviews and recommendations, free shipping and coupons.

The industry is getting smarter—two new merchants received an “A” grade in this edition, bringing the total number of top-grade earners to 20.

No single industry has yet reached a grade of either A or B. Most of them recieved C’s, while four make a D and two make an F.

DISBURSEMENT SATISFACTION

OCTOBER 2017 INDEX

INSIDE THE OCTOBER INDEX

52.8 (out of 100) was the average Disbursement Satisfaction Index Score, across all payment methods and respondents.

84 percent of respondents received at least one type of disbursement within the past 12 months.

Paper checks received the lowest Disbursement Satisfaction Index Score with at 4.4 (out of 100).

75 percent of respondents earning less than $60k who had used instant payments were mostly or completely satisfied with the experience

GIG ECONOMY

FEBRUARY 2017 INDEX

KEY FINDINGS INCLUDE:

44 percent of respondents receive 40 percent or more of their income from gig economy jobs.

35 percent of percent of gig workers support themselves through a single gig.

69 percent would not quit their gig for a full-time job.

GLOBAL CASH

Western And Eastern Europe October 2017

KEY FINDINGS INCLUDE:

As of 2016, cash usage in Western and Eastern Europe, as a percent of gross domestic product (GDP), stood at 15.3 percent and 35.9 percent, respectively.

Countries in Western and Eastern Europe used a total of $3.6 trillion in cash payments last year.

In Europe, Austria has the highest ATM penetration with an average of 156 available per 100,000 people. In comparison, Sweden has the least with just 32 ATMs available per 100,000 people.

GLOBAL CITIZEN

FEBRUARY 2017 INDEX

KEY FINDINGS INCLUDE:

45 percent of international healthcare patients in the United States are aged 55 and older.

44 percent of patients list quality of care as their main reason for medical travel.

33 percent of patients are seeking treatment for life-threatening conditions.

GLOBAL FRAUD

2017 INDEX

Key Findings Include:

Since Q1 2016, fraud overall has gone down by 34.7 percent

High-value orders have the highest fraud rates – online orders worth more than $500 have an almost twenty-times-higher fraud rate than lower-value transactions.

Jewelry and Precious Metals merchants saw an average charge back of $1,970, the highest among the eight analyzed merchant categories. The Consumer Electronics industry still has the second-highest average chargeback – $1,456 – for orders over $500.

Omni Usage

SEPTEMBER 2017 INDEX

KEY FINDINGS INCLUDE:

44.7 vs. 34.7: Average satisfaction score for omnichannel features in large stores vs. small stores on a scale of 100.

42.2 vs. 36.9: Average consumer satisfaction score for digital stores vs. brick-and-mortar stores on a scale of 100.

57%: Percentage of large store purchases were not made in-store.

4.4%: Percentage of consumers have used buy-online-pick-up-in-store services.

OMNIREADI

Q1 2017

Key Findings include:

The overall Index score increased from 67.4 to 67.6 this quarter, as a result of the mid, lower and bottom 10 merchants warming up to being omnireadi.

While Sporting Goods retailers again emerged on top, their score fell from 76.6 in Q3 2016 to 75.8 in Q4 2016.

Product reviews and quick checkout continue to be a stumbling block for top 10 merchants.

SMB TECHNOLOGY ADOPTION

Q3 2016 INDEX

KEY FINDINGS INCLUDE:

While the average SMB says they are moderate users of technology, just 13 percent are willing to jump on the innovation bandwagon.

80 percent of smaller merchants still cannot accept mobile wallets like Apple Pay or Android Pay.

SMBs embrace innovation when enough customers ask them to. 31 percent of merchants in face-to-face environments and 26 percent of merchants in remote environments have adopted new payment technology because their customers want them to.

STORE FRONT

MARCH 2017 INDEX

KEY FINDINGS INCLUDE:

Fitness companies emerged on top in this quarter’s index with a growth rate of 6.0 percent. They were followed by building contractors/remodelers and personal services, both of which grew by 3.9 percent.

Main Street USA now boasts 3.4 million store fronts, a projected 2.1 percent growth since Q3 2016.

For a second quarter in a row, Mountain and Southern states continued to grow at the fastest rate. The two regions grew by 3.9 percent and 3.6 percent, respectively in Q2 2016.

SUBSCRIPTION COMMERCE CONVERSION

Q3 2017 INDEX

KEY FINDINGS INCLUDE:

59.8 out of 100 was the average Subscription Commerce Index Score, down 1.3 points (2.1 percent) from Q2.

SaaS/Cloud computing was the highest rated industry, receiving a score of 81 out of 100, compared to the worst performing industry, business services, which sored a 53.2 out of 100.

100% of the top 20 merchants offer plan options

The average time it took to sign up for subscription services was 114.6 seconds, a 221.sec (16.2 percent) drop from Q2.

X-BORDER PAYMENTS OPTIMIZATION

Q1 2017 INDEX

KEY FINDINGS INCLUDE:

While Canadian merchants saw a steep decline in their score, they came out on top for offering free shipping. A whopping 78 percent of Canadian merchants offered free shopping, compared to 68 percent of merchants in the U.S.

The U.S. emerged on top for the number of global payments brands offered. On average, U.S. merchants accepted 4.58 global payment brands. Right behind were Japanese merchants who accepted an average of 4.11 payment methods.

When it comes to providing an optimal shopping experience, travel companies know how to do it the best. Travel merchants received an Index score of 64.4 for providing the most globally friendly shopping experience.

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