Conversational Ai news and trends

OpenAI Chair’s Conversational AI Startup Raises $350 Million
artificial intelligence // September 05, 2025

Sierra, a conversational artificial intelligence startup founded by OpenAI Chair Bret Taylor and former Google executive Clay Bavor, has raised $350 million in new funding for a $10 billion valuation, the founders said Thursday (Sept. 4). Get the Full Story Complete the form to unlock...

Conversational AI Could Win Back 72% of Bank Customers
Artificial Intelligence // July 31, 2025

As banks face shrinking margins and fierce competition from FinTech startups, a surprising new asset is emerging: conversation.  Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to...

Voice AI Funding Surges 8X as Businesses Humanize Chatbots
artificial intelligence // June 04, 2025

A revolution is underway in customer communication, and it’s being led not by keyboards or screens — but by voices. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....

Square Adds Conversational AI Assistant to Business Technology Platform
artificial intelligence // June 04, 2025

Square has launched a conversational artificial intelligence (AI) assistant that can answer sellers’ questions about how to use Square’s business technology platform and about trends in their own business. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access...

Interviews & Exclusives
Fabric Buys Walmart’s Telehealth Business and Stitches AI Into Digital Healthcare

August 08, 2024
Telehealth has evolved from a niche service to a central element of healthcare, a shift accelerated by the COVID-19 pandemic. This evolution reflects a broader move toward digital health solutions that fundamentally change patient care. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content […]

AI Helps Computers Behave Like Humans — Instead of the Other Way Around

November 07, 2023
Artificial intelligence (AI) has been a buzzword in technology, and science fiction, for decades. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access...

SoundHound CEO: Conversational AI Radically Changes Consumer Expectation for Voice Assistants

March 28, 2023
The contemporary artificial intelligence (AI) gold rush is already transforming industries across the global economy. Get the Full Story Complete the form to unlock this article and enjoy unlimited free...

The Money-Mover That’s A Money-Mentor, Too

September 15, 2017
“Can I afford a Tesla? If not, can you help me save for one?” Get the Full Story Complete the form to unlock this article and enjoy unlimited free access...

Quick Reads
Hello Patient Raises $22.5 Million for Conversational AI Patient Engagement Platform

September 11, 2025
Hello Patient raised $22.5 million in a Series A funding round to continue to expand the capabilities and reach of its conversational artificial intelligence-powered patient engagement platform for healthcare practices. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. […]

Square Adds Conversational AI Assistant to Business Technology Platform

June 04, 2025
Square has launched a conversational artificial intelligence (AI) assistant that can answer sellers’ questions about how to use Square’s business technology platform and about trends in their own business. Get...

Conversica Debuts Conversational AI Tool for Auto Dealers

January 21, 2025
Conversational artificial intelligence (AI) provider Conversica has introduced a solution for automotive dealerships. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to...

Kasisto Appoints Lance Berks as CEO to Drive Growth in Conversational AI for Financial Services

October 23, 2024
Conversational artificial intelligence (AI) — the use of machine learning to facilitate natural language conversations between humans and machines — continues to make inroads in the financial services sector. Get the...