Klw Commentary news and trends

The Invoice Becomes the Shopping Cart in B2B Payments
B2B Payments // July 01, 2026

Businesses sent roughly 560 billion invoices in 2024. Fewer than a quarter were electronic. The rest were paper, or PDFs that may as well be paper, generated by one system, keyed into another, chased by phone, and settled weeks (months?) later by check. By the...

Are Agents the Anti-Influencer?
Artificial Intelligence // June 24, 2026

Agentic commerce is about to answer a question direct selling has been circling for ninety years. Can a paid recommendation survive a suspicious customer? The most famous direct seller in history already told us no. Get the Full Story Complete the form to unlock this...

The Pink Skirt Problem: Why AI Agents Can’t Own Serendipity
Artificial Intelligence // June 10, 2026

The best thing I ever bought while shopping for a blue blazer was a pink skirt. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily...

The AI You’re Given vs. the AI You Chose
Artificial Intelligence // June 08, 2026

There’s a number in the latest PYMNTS Intelligence consumer survey that ought to get the attention of everyone who’s still debating the impact of AI in the workforce. Eighty-six million Americans, 53% of everyone with a job, say they now use AI to do that...

Interviews & Exclusives
Longevity Rewrites the Economics of Inheritance

January 13, 2026
AI-driven longevity is redefining aging, with longer, healthier lives fueling more spending later in life. The result: inheritance happens later and looks very different.

Legacy Business Models Break

January 12, 2026
“Your margin is my opportunity” was Jeff Bezos’s way of describing Amazon’s hunger for bloated profit pools. In 2026, the real question isn’t whether margins get attacked, but who gets...

Online Finally Breaks Brick and Mortar

January 09, 2026
In 2026, online and digitally-influenced retail finally surpasses brick-and-mortar sales in the categories that matter most to modern retail. This moment has been years in the making, obscured less by...

BNPL’s Next Act Is as Consumer Working Capital

January 08, 2026
In 2026, Buy Now, Pay Later stops being a checkout feature and becomes working capital for the modern middle class, replacing overdraft and late fees as the default way paycheck-to-paycheck...