Studies Archive

BUSINESS PAYMENTS DIGITIZATION: A PATH TO A BETTER BALANCE SHEET

Digital Payments

Inside The November 2021 Report

91 percent: Portion of CFOs who say accelerating payments digitization has made their payment operations more efficient
96 percent: Share of CFOs who believe optimized AR and AP processes are highly important to maintaining healthy balance sheets
71 percent: Portion of financial and insurance firms that believe digitization is key to improving their balance sheets

Editions:

BEYOND ECOMMERCE FRAUD

Fraud Prevention

Inside The November 2021 Report

2.4 percent: Portion of annual revenue retailers earning more than $1 billion each year lose to policy abuse
73 percent: Share of retailers that have experienced promotion abuse in the last 12 months
76 percent: Portion of eCommerce retailers that experienced item-not-received abuse that saw an increase in fraud in the past 12 months

CONVENIENCE+SECURITY: KEY CONSUMER FINDING ON THIRD-PARTY FINANCIAL DATA AGGREGATION

Banking

Inside The November 2021 Report

80 percent: Portion of third-party financial app users who link their bank accounts to those apps
59 percent: Share of consumers who say trust in an FIs ability to protect their assets is essential when sharing bank account credentials with third parties
67 percent: Share of consumers who link their bank accounts to third-party apps and expect their credentials to be secured against unauthorized access

REALITY CHECK: THE PAYCHECK-TO-PAYCHECK REPORT

Consumer Finance

Inside The October 2021 Report

62 percent: Share of consumers living paycheck to paycheck who remain highly concerned about the pandemic
33 percent: Share of paycheck-to-paycheck consumers planning to increase trips to physical stores when the pandemic ends
32 percent: Share of paycheck-to-paycheck consumers who have serious worries about the pandemic’s financial impacts

Editions:

ACCELERATING THE TIME TO REALIZED REVENUE

Payments Innovation

Inside The October 2021 Report

45 days: Average days sales outstanding for U.S. and Canadian firms
68 percent: Portion of U.S. and Canadian firms that believe digital innovation can improve operational efficiency
50 percent: Share of U.S. and Canadian firms that say high data management costs are hindering innovation

Editions:

June 2022 | June 2022 | January 2022 | December 2021

2021 HOLIDAY SHOPPING OUTLOOK

Shopping

Inside The October 2021 Report

87 percent: Portion of consumers who will make at least some of their holiday purchases online this year
48 percent: Share of consumers who intend to make holiday purchases before Thanksgiving
58 percent: Portion of consumers who are highly interested in shopping with online merchants that offer customer rewards

DIGITAL DIVIDE, AGGREGATORS: THE COST OF CONVENIENCE

Aggregators

Inside The October 2021 Report

17 percent: Portion of consumers who used a food aggregator to order from their favorite restaurants within the past three months
65 percent: Share of food delivery aggregators users who say they use these platforms because of the ease and convenience they provide
53 percent: Portion of consumers who do not use aggregators who cite cost concerns as a reason for their avoidance

Editions:

HOW WE EAT

Shopping

Inside The October 2021 Report

67%: Portion of consumers who buy their groceries for home delivery
76%: Share of consumers who place online restaurant orders for on-site pickup
31%: Share of consumers who are more likely to order restaurant meals online for delivery or pickup than dine on-site

LANGUAGE OF TRUST

Consumer Insights

Inside The October 2021 Report

19 percent: Portion of consumers who do not want product protection because they do not trust the provider to deliver the repairs or replacements as promised
48 percent: Share of consumers who buy, or would be interested in, purchase protection that say they prefer to get it from the original product retailer
42 percent: Portion of consumers presented with the opportunity to buy product protection that encounter it online before checkout

MASS PAYMENTS

Personal Finance

Inside The October 2021 Report

275 million: Number of mass payments collectively received by U.S. consumers living paycheck to paycheck in June
43 percent: Share of consumers living paycheck to paycheck and struggling to pay bills who receive employee incentive payments
44 percent: Portion of consumers living paycheck to paycheck and struggling to pay bills who prefer to be paid via digital wallet

Editions:

REMOVING FRICTION AT THE CHECKOUT

Checkout Conversion

Inside The October 2021 Report

89%: Portion of medium-sized merchants that offered guarantees and refunds
88%: Share of online shoppers who said they were "very" or "extremely" satisfied with their last online purchase experience
7.8: Average number of payment methods offered by top-performing merchants

Editions:

September 2022 | September 2022 | November 2021

OPEN BANKING API PLAYBOOK

Subscription Commerce

Inside The October 2021 Report

• 142 percent: Increase in consumers’ use of retail subscription services over the past 18 months • 550 percent: Increase in U.K. payments volume between July 2020 and June 2021 • 60 percent: Share of U.K. consumers who are projected to use open banking by September 2023

Editions:

August 2021 | June 2021 | March 2021

CROSS-BORDER MERCHANT OPTIMIZATION INDEX

Cross Border Commerce

Inside The October 2021 Report

28 percent: Share of international eCommerce merchants that use IP recognition technology
6.8: Average number of payment methods supported by eCommerce merchants for cross-border transactions
10.8: Average number of currencies eCommerce merchants support for cross-border transactions

THE STRATEGIC ROLE OF THE CFO

CFO

Inside The October 2021 Report

63 percent: Portion of CFOs who say the pandemic made it more crucial to increase the overall lifetime value of customers
70 percent: Share of CFOs who are digitizing their AR and AP processes because they consider it critical to increasing the lifetime value of their customers
86 percent: Portion of CFOs who believe digitizing their AR and AP operations is highly important to boosting customer satisfaction, retention and revenue

Editions:

January 2022 | August 2021 | June 2021

THE POST-PANDEMIC CONSUMER AT 18 MONTHS

Pandenomics

Inside The September 2021 Report

62 percent: Share of consumers who are “very” or “extremely” worried about the pandemic’s economic impact
27 percent: Portion of consumers who plan to dine out more at restaurants in the next three months
47 percent: Share of consumers who are “very” or “extremely” worried about future shutdowns

Editions:

OPTIMIZING SUBSCRIPTION PAYMENTS

Subscriptions

Inside The September 2021 Report

80 percent: Share of U.S. consumers who have at least one subscription
27 percent: Portion of subscribers who experienced a declined payment within the past year
27 percent: Share of consumers affected by declined payments who let their subscriptions end or switched to competitors as a result

Editions:

May 2023 | March 2023 | January 2023

POWERING SMART TREASURY

Risk Management

Inside The September 2021 Report

REAL TIME: Corporate treasurers must embrace tools that support real-time visibility into their cash flows.
AUTOMATION: Automating core treasury management processes can promote data-driven decision-making.
ERP PLANNING: Corporate treasurers can use digital treasury management solutions to draw insights from long-term ERP forecasts.

DIGITAL PLATFORMS: HOW CONSUMERS SHOP AND PAY FOR BIG-TICKET PURCHASES

Shopping

Inside The September 2021 Report

73 percent: Portion of big-ticket buyers who arranged for their payments offline
55 percent: Share of millennials who are highly interested in buying big-ticket items on digital platforms
59 percent: Share of millennials who would be highly interested in purchasing real estate via digital platforms

THE FLEXIBILITY FACTOR: MAPPING CONSUMER DEMAND FOR BILL PAYMENT INNOVATION

Digital Banking

Inside The September 2021 Report

69 percent: Share of consumers who want bill scheduling features
51 percent: Portion of consumers who had a late payment who managed it by waiting until they had enough funds
58 percent: Share of card-paying subscribers who are concerned about data breaches when paying with a debit or credit card

DIGITAL BANKING: THE BREWING BATTLE FOR WHERE WE WILL BANK

Digital Banking

Inside The September 2021 Report

49 percent: Share of consumers who are highly interested in receiving online banking services from large organizations
25 percent: Portion of consumers who point to data security concerns as a reason not to use digital-only banking services
62 percent: Share of consumers who want digital-only banks to offer debit cards

THE DIGITAL CURRENCY SHIFT

Cross-border Payments

Inside The September 2021 Report

32 percent: Share of cross-border remittances sent to friends and family in need
51 percent: Share of consumers making cross-border P2P payments who currently hold cryptocurrency
50 percent: Portion of consumers sending online cross-border remittances who use mobile wallets to do so

APPLE PAY AT SEVEN: WINNING THE WALLET BATTLE BUT LOSING THE IN-STORE WAR

Mobile Wallets

Inside The September 2021 Report

44 percent: Share of consumers who own Apple Pay-enabled phones
24 percent: Year-over-year increase in usage of credit cards to make in-store purchases
14 percent : Share of in-store credit card transactions made using contactless credit cards

Editions:

October 2023 | October 2022 | October 2020

THE NEXT BNPL HORIZON: EXPANDING ACCESS TO HIGH-VALUE SERVICES

Buy Now Pay Later

Inside The September 2021 Report

29 million: Number of U.S. consumers who have used BNPL to make purchases in the past year
111 million: Number of U.S. consumers who want to use BNPL to purchase high-value services
59 percent: Share of U.S. consumers willing to use BNPL services offered by third-party providers

Editions:

December 2023 | November 2022

THE PAYMENT CURE

Healthcare

Inside The September 2021 Report

64 percent: Share of patients who had out-of-pocket costs for a healthcare visit
57 percent: Portion of patients who see fast and easy payments as an important part of their healthcare experiences
30 percent: Share of patients who are able to receive a cost estimate before a visit

Editions:

REALITY CHECK: THE PAYCHECK-TO-PAYCHECK REPORT

Consumer Finance

Inside The September 2021 Report

78 percent: Portion of consumers who do not have trouble paying their bills, even if living paycheck to paycheck
32 percent: Share of millennials and bridge millennials who live paycheck to paycheck and have taken out personal loans
68 percent: Portion of personal loan users who earn more than $50,000 annually

Editions:

FINDING RETAIL'S INVISIBLES

Retail

Inside The September 2021 Report

75 percent: Portion of U.S. consumers who obtained durable goods over the past year
75 percent: Share of consumers who use lease-to-own options who say it is the only way they can afford to obtain durable goods
35 percent: Portion of millennials who report that lease-to-own options encourage them to shop with a particular merchant

THE MAIN STREET MERCHANT INDEX

Pandenomics

Inside The September 2021 Report

3.1%: Average increase in the share of income that Main Street SMB employees earned in Q2 2021 compared to Q2 2020
50%: Portion by which Main Street SMBs in the Northeast were hit harder economically than the average Main Street SMB
1.9%: Increase in the number of workers employed by the average Main Street professional services SMB in Q2 2021 compared to Q1 2020

Editions:

SUBSCRIPTION COMMERCE CONVERSION INDEX

Subscription Commerce

Inside The September 2021 Report

61 million: Number of U.S. consumers who use at least one retail subscription
3.7: Number of retail subscription plans held by the average subscriber
31 percent: Share of providers that do not allow new customers to tailor subscription plans at sign-up

Editions:

THE SECOND-CHANCE CONSUMER

Buy Now Pay Later

Inside The September 2021 Report

29 million: Number of U.S. consumers that have used BNPL for at least one online purchase within the past year
73 percent: Share of second-chance consumers who have used or would use BNPL who say it would let them make purchases more frequently
30 percent: Portion of second-chance consumers who earn more than $100,000 annually

Editions:

December 2021 | July 2021

HOW WE SHOP

Merchant Innovation

Inside The September 2021 Report

50 percent: Share of consumers making more buy now, get later purchases than they did before March 2020
42 percent: Portion of consumers who would buy more from stores if they could pick up via curbside
51 percent: Share of consumers making buy now, get now purchases via delivery aggregator

TODAY'S SELF-SERVICE SHOPPING JOURNEY

Retail

Inside The September 2021 Report

80 percent: Share of consumers who want to try alternative checkout options such as self-service
68 percent: Portion of self-service grocery shoppers who choose self-service checkout because of its speed
41 percent: Share of consumers who use traditional checkout lines because it is the only option available

AI IN FOCUS: THE HEALTHCARE TECHNOLOGY ROADMAP

Artificial intelligence

Inside The September 2021 Report

71 percent: Share of health insurers that plan to invest in AI tools for payment integrity purposes within the next three years
97 percent: Portion of health insurers that believe it is highly important for AI tools to adapt to changing claims data behavior
86 percent: Share of AI-using health insurers that employ in-house solutions to identify FWA

Editions:

THE NEW INSTANT ENTERPRISE

ECommerce

Inside The September 2021 Report

AML: Cross-border commerce faces challenges caused by regulatory complexity.
eCOMMERCE: Sending and receiving payments in local currencies is vital for growth.
FX VOLATILITY: API-based solutions can help businesses manage downstream risks.

WHAT CONSUMERS EXPECT FROM THEIR GROCERY SHOPPING EXPERIENCES

Loyalty & Rewards

Inside The September 2021 Report

34 percent: Share of consumers who shop online for at least one of their usual grocery products
76 percent: Portion of grocery shoppers who purchase online because it is easier and more convenient than shopping in stores
55 percent: Share of consumers who shop for groceries via mobile

Editions:

November 2021 | November 2020

THE MASS PAYMENT

Consumer Payments

Inside The August 2021 Report

$108 billion: Total value of mass payments consumers received in June
32 million: Number of mass payment recipients in the U.S. who have no option regarding how they collect their payments
49 percent: Share of mass payment recipients who would choose to receive these payments via PayPal, mobile wallet or direct deposit

THE DIGITAL TRANSFORMATION OF MAIN STREET SMBS

Pandenomics

Inside The August 2021 Report

78 percent: Share of Main Street SMBs in rural areas that still believe their local communities are far from returning to normal
73 percent: Portion of Main Street SMBs that believe their businesses must be able to run at full capacity before their communities can return to normal
41 percent: Share of Main Street SMBs that are struggling with increases in supplier or provider prices due to the pandemic

Editions:

WINNING AT VOC

Cloud Banking

Inside The August 2021 Report

INSIGHTS: A robust VoC solution can deliver actionable insights to the right channel on demand.
EFFICIENCY: Faster data means better customer experiences for end users.
SECURITY: Edge cloud technology powers rapid and secure product rollout.

Editions:

August 2021 | July 2021 | May 2021 | April 2021

THE STRATEGIC ROLE OF THE CFO

CFO

Inside The August 2021 Report

68 percent: Share of firms generating between $100 million and $500 million annually whose payments were delayed by the pandemic
24 percent: Portion of payments made by firms generating more than $1 billion yearly that are still made via check
60 percent: Share of firms generating $25 million to $100 million annually that lack the resources to digitize their AR and AP systems

Editions:

January 2022 | October 2021 | June 2021

GENERATION HEALTHTECH: HOW DIGITAL TOOLS AMPLIFY MILLENNIAL PATIENT LOYALTY

Healthcare

Inside The August 2021 Report

76 percent: Portion of patients who are highly interested in tapping at least one digital tool to manage healthcare interactions
73 percent: Share of bridge millennial and younger patients who are highly interested in healthcare payment plans
68 percent: Portion of bridge millennial and younger patients who are highly interested in reviewing their medical histories digitally

Editions:

July 2021 | March 2021 | January 2021

CREDIT UNION INNOVATION PLAYBOOK

Credit Unions

Inside The August 2021 Report

46%: Share of credit union members who also obtain products from national banks
44%: Portion of credit union members who consider it important to receive all their financial products from the same FI
100%: Share of credit unions that are willing to innovate new credit cards if it means preventing members from leaving

Editions:

OPEN BANKING: THE USER'S GUIDE FOR PSPS

Digital Payments

Inside The August 2021 Report

iGAMING: Open banking payment options enable iGaming providers’ players to fund their gaming accounts for both their first purchases and any subsequent ones.
‘PLUG AND PLAY’: Open banking APIs offer reliable “plug and play” payments that allow global businesses to develop mobile apps, new platforms or eCommerce marketplaces without creating custom payments solutions.
WEALTH MANAGEMENT: PSPs with wealth management clients can use open banking technology to authenticate users and facilitate instant funding of accounts during onboarding and afterward.

Editions:

October 2021 | June 2021 | March 2021

CRYPTOCURRENCY, BLOCKCHAIN AND GLOBAL BUSINESS

Cryptocurrency

Inside The August 2021 Report

58 percent: Share of multinational firms that use at least one type of cryptocurrency
10 percent: Portion of FIs that currently provide access to at least one form of cryptocurrency
73 percent: Share of FIs that plan to expand access to cryptocurrencies over the next 12 months

Editions:

January 2022 | January 2022 | November 2021

THE NEXT WAVE: BUSINESS ADOPTION OF DIGITAL IDENTITY PROTECTION

Digital Identity

Inside The August 2021 Report

38%: Share of firms that see digital identity innovation as more important now than last year
43%: Portion of FIs that see digital identity authentication innovation as a “very” or “extremely” important goal
42%: Share of firms that see digital identity innovation as key to earning customers’ trust

THE PRIVACY PARADOX: SECURING DATA TO BUILD CUSTOMER ENGAGEMENT

Security & Fraud

Inside The August 2021 Report

40 percent: Share of consumers who are more concerned with providing PII than they were 12 months ago
62 percent: Share of consumers who are at least “somewhat” likely to provide PII if assured that data will be protected and not shared with third parties
55 percent: Share of consumers who do not store payment details with merchants online who say they opt not to because of stolen data fears

SCALABLE PERFORMANCE: HOW TO LOWER THE COSTS OF HIGH-PERFORMANCE DIGITAL EXPERIENCES

Cloud Banking

Inside The August 2021 Report

EDGE CLOUD: Computing from the “edge” of the centralized cloud can make it easier for products to perform quickly at scale.
CACHING: Edge cloud computing can help companies achieve greater origin offload and faster experiences by caching both static and dynamic content.
INFRASTRUCTURE: Edge cloud computing allows engineers to access programmable technology that facilitates a range of innovations.

Editions:

August 2021 | July 2021 | May 2021 | April 2021

REALITY CHECK: THE PAYCHECK-TO-PAYCHECK REPORT

Consumer Finance

Inside The August 2021 Report

59 percent: Share of consumers living paycheck to paycheck in the South Central region of the U.S.
70 percent: Share of bridge millennials living paycheck to paycheck in the Northeast
49 percent: Share of paycheck-to-paycheck consumers in the Mountain region

Editions:

DIGITAL CARD USAGE: A PATH FORWARD

Digital Payments

Inside The August 2021 Report

104 million: Projected number of consumers with cards in a digital format
47 percent: Share of consumers who are very interested in using digital cards in stores in the next 12 months
30 percent: Portion of consumers who like to access their cards via digital wallets

SMART RECEIVABLES PLAYBOOK: EDUCATION

Accounts Payable

Inside The July 2021 Report

72 percent: Share of school financial leaders who consider their payments operations only somewhat or slightly effective
80 percent: Portion of college financial leaders who consider receiving payments from foreign student loan programs challenging
51 percent: Share of school financial leaders who say they are enhancing real-time access to payment transaction data

Editions:

November 2021 | April 2021 | January 2021

DELIVERING ON RESTAURANT REWARDS

Restaurant innovation

Inside The July 2021 Report

4: Number of channels the average restaurant customer uses to place orders in a month
30 percent: Share of restaurant customers ordering via aggregator who do so at least twice per week
66 percent: Portion of restaurant customers who want to earn customized discounts for their food orders

Editions:

MAKING LOYALTY WORK FOR SMALL BUSINESSES: BRAZIL EDITION

SMBs

Inside The July 2021 Report

55 percent: Share of Brazilian consumers who regularly shop with local businesses
105 million: Number of Brazilian consumers who want to earn rewards for shopping locally
65 percent: Share of Brazilian consumers who would want banks to enable local businesses’ loyalty programs

Editions:

July 2021 | June 2021 | June 2021 | May 2021

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