Studies Archive

SUPER APP SHIFT: HOW CONSUMERS WANT TO SAVE, SHOP AND SPEND IN THE CONNECTED ECONOMY

Consumer Finance

Inside The July 2022 Report

45%: Share of respondents very worried about being hacked when using a super app
41%: Share of consumers reporting they likely would increase their banking activities if they had access to a super app
50%: Share of respondents who say they use connected devices to make shopping more convenient

Editions:

August 2023 | October 2022 | October 2022

MONEY MOBILITY: AN API-BASED INNOVATION GUIDE FOR FINTECHS

Money Mobility

Inside The July 2022 Report

Money mobility allows consumers and businesses to send, receive and manage payments in any form of currency to any account securely and easily, regardless of the device, type of currency or payment method.
APIs play a key role in money mobility, giving FinTechs the ability to provide any-to-any payments and disbursements to clients while gaining the benefits of advanced fraud and compliance tools.
APIs help FinTechs shorten processing times and respond to consumers’ needs more intuitively by allowing them to easily add new capabilities to their app or product as needed.

Editions:

March 2023 | November 2022 | June 2022 | April 2022 | March 2022

DISPUTE-PREVENTION SOLUTIONS: PROTECTING PROFITS AND CUSTOMER RELATIONSHIPS WITH THIRD-PARTY TOOLS

Fraud Prevention

Inside The July 2022 Report

35%: Share of merchants that also rely on front-end dispute-prevention tools to lessen the likelihood that customers will dispute transactions
56%: Portion of merchants that say third-party dispute-resolution tools improve their customers’ shopping experiences
77%: Share of merchants that say the costs from fraud and disputed transactions have been one of the largest sources of disputes-related pain during the past year

Editions:

September 2022 | August 2022 | May 2022

BUNDLED BANKING PRODUCTS: MATCHING PRODUCT OFFERINGS WITH CUSTOMER DEMAND

Banking

Inside The July 2022 Report

76%: Share of bank customers with six or more banking products who want bundled solutions that provide payment method recommendations for specific transactions
65%: Portion of bridge millennials who would consider moving their accounts out of banks that do not offer bundled banking products
60%: Share of consumers who get cards from their primary banks simply because the banks offer them

Editions:

August 2022 | March 2022 | January 2022

DIGITAL DIVIDE: THE MOVE TO THE METAVERSE

Loyalty & Rewards

Inside The July 2022 Report

27%: Share of consumers who have recently visited only chain restaurants who are highly interested in the metaverse
94%: Share of Gen Z consumers interested in using digital technologies to make restaurant purchases
43%: Share of consumers who used two or more technologies to order their most recent restaurant meals who say they are strongly interested in the metaverse

Editions:

THE RACE TO MEET CONSUMER DEMAND

Credit Unions

Inside The July 2022 Report

56%: Share of FinTechs providing CUs with digital products that say CUs are taking too long to adopt new technology
60%: Portion of CUs investing in innovative products such as real-time and P2P payments
17%: Share of CUs classified as early launchers of new products

Editions:

WALMART+ WEEKEND: PRIME RIVAL OR TRIP TO THE GROCERY STORE?

Retail

Inside The July 2022 Report

25%: Share of Walmart+ members who cite free shipping as their top reason for subscribing
64%: Portion of Prime subscribers who cite free shipping as their most important reason for subscribing
22%: Share of Walmart+ members who cite same-day grocery delivery as the most important reason for subscribing

Editions:

March 2024 | October 2022 | August 2022 | July 2022 | April 2022

THE RISE OF THE SMART HOME

Connected Economy

Inside The July 2022 Report

38%: Share of U.S. consumers who engaged in transactional activities last month
21%: Share of U.S. consumers who transact on their FIs’ site or app every day
53M: Estimated number of U.S. consumers ordering food online every day

Editions:

THE ONGOING BATTLE FOR CONSUMER RETAIL SPEND: AMAZON VERSUS WALMART Q1 2022: THE GROCERY WILD CARD

Retail

Inside The July 2022 Report

53%: Amazon’s share of all eCommerce spending in the U.S.
$566B: Amazon’s gross revenue in 2021
$472B: Walmart’s gross revenue in 2021

Editions:

March 2024 | October 2022 | August 2022 | July 2022 | April 2022

SUBSCRIPTION COMMERCE CONVERSION

Subscription Commerce

Inside The July 2022 Report

87%: Share of food and beverage subscription providers that offer multiple plans to initial subscribers
3.9: Average number of subscriptions held by consumers in May 2022
82%: Share of subscribers who cite enjoyment as an important reason to have a subscription

Editions:

THE CONNECTED ECONOMY™: THE TREND TOWARD DIGITAL HEALTHCARE

Connected Economy

Inside The June 2022 Report

36%: Share of Gen Z patients who do not use digital healthcare services of any kind
41%: Share of consumers living paycheck to paycheck who use both telemedicine and remote counseling services
26%: Portion of U.S. patients who sought out both telemedicine and remote counseling services in May 2022

Editions:

MEETING THE CHALLENGE OF PAYMENTS MODERNIZATION: UNDERSTANDING CUSTOMER NEEDS

B2B Payments

Inside The June 2022 Report

32%: Portion of Fls serving middle-market companies that currently provide supplier portals
30%: Share of Fls that say their digital solutions are "very" or "extremely" effective in tackling B2B payments frictions
95%: Share of Fls serving large enterprises that provide digital lockboxes to reduce B2B payments frictions

Editions:

May 2022 | March 2022 | February 2022

ACCELERATING THE TIME TO REALIZED REVENUE: THE VIRTUAL CARD EDITION

Payments Innovation

Inside The June 2022 Report

57%: Portion of U.S. and Canadian firms using virtual cards that cite greater transaction detail as a key benefit
38%: Share of U.S, and Canadian firms that have not adopted virtual cards due to lack of expertise
36%: Share of U.S. and Canadian healthcare firms using virtual cards to make B2B payments

Editions:

June 2022 | January 2022 | December 2021 | October 2021

NEW REALITY CHECK: THE PAYCHECK-TO-PAYCHECK REPORT: THE FINANCIAL DISTRESS FACTORS EDITION

Consumer Finance

Inside The June 2022 Report

30%: Portion of U.S. consumers who earn more than $250,000 living paycheck to paycheck in May 2022
77%: Share of paycheck-to-paycheck consumers struggling to pay bills who experienced events that caused financial distress
19%: Share of paycheck-to-paycheck consumers who spent more than they made over the last six months

Editions:

DEDUCTIONS MANAGEMENT PLAYBOOK: NAVIGATING RISK AND SEEDING INNOVATION

Risk Management

Inside The June 2022 Report

Maximizing profit: Deductions management is essential to helping CPG firms reduce profit leakage and recoup costs.
Saving time: Automating deductions management streamlines processes and frees up resources to focus on more value-added tasks.
Easy resolution: Automated workflows effectively facilitate dispute settlement when invalid deductions occur.

THE MAKING OF A MODERN CLEARING BANK: A MORE EFFICIENT MODEL FOR PAYMENTS CERTAINTY AND MANAGING RISK

Banking

Inside The June 2022 Report

$1.6T: Annual global B2C transaction value, including salaries and interest payments
30%: Share of U.S.-based firms that have experienced significant payment delays
$2.8T: Annual global C2B transaction value, including cross-border Commerce and offline tourism spend

Editions:

April 2023 | March 2023 | February 2023 | December 2022 | October 2022

NAVIGATING THE UNEXPECTED: DEVELOPING A LONG-TERM TREASURY AND TRADE RISK STRATEGY

Risk Management

Inside The June 2022 Report

TARIFF BARRIERS: Trade tensions can swiftly lead to unexpected tariffs, altering supply chain flows.
TRADE RULES: Trade rules may shift suddenly, causing long-term consequences for Commerce companies.
ECONOMIC CHANGES: Economic changes make access to real-time data essential for treasurers.

Editions:

DIGITAL DIVIDE: TECHNOLOGY, CUSTOMER SERVICE AND INNOVATION IN THE RESTAURANT INDUSTRY

Loyalty & Rewards

Inside The June 2022 Report

40%: Share of consumers interested in incorporating restaurant purchases into their metaverse experience
76%: Portion of consumers who consider being served by the same wait staff to be a positive
60%: Share of independent restaurant enthusiasts who cite the taste of food as their primary motivator when choosing an eatery

Editions:

PAYMENT METHOD DIVERSIFICATION

Consumer Finance

Inside The June 2022 Report

57%: Portion of HPD consumers who went to the store in their most recent retail shopping experience
26%: Share of HPD consumers who made an online purchase via a mobile device on their most recent shopping experience for non-grocery retail goods
18%: Share of consumers who live paycheck to paycheck and have issues paying their bills who are in the HPD category

Editions:

PAYING WITH CRYPTOCURRENCY: WHAT CONSUMERS AND MERCHANTS EXPECT FROM DIGITAL CURRENCIES

Cryptocurrency

Inside The June 2022 Report

77%: Share of merchants that accept crypto that cite lower transaction processing fees relative to other payment methods as a reason for its appeal
32%: Share of businesses that are expanding usage of crypto that say it appeals to them because they believe it can help them reach new customers
27%: Portion of consumers earning more than $100,000 annually who have held a cryptocurrency in the past year

Editions:

October 2022 | August 2022 | April 2022 | July 2021 | May 2021

2022 GLOBAL DIGITAL SHOPPING PLAYBOOK: BRAZIL EDITION

Shopping

Inside The June 2022 Report

53%: Share: of Brazilian shoppers who used smartphones to assist their most recent retail journeys
17%: Portion of Brazilian eCommerce shoppers who picked up their most recent purchases in-store
63%: Share of Brazilian merchants that provide in-store navigation apps

CREDIT CARD SURCHARGES: CONSUMER EXPERIENCE AND CHOICE

Credit Cards

Inside The June 2022 Report

77%: Share of consumers who used cash when they switched payment methods to avoid a credit card surcharge
59%: Share of consumers who have used a credit card to pay in stores over the past year
88%: Portion of consumers who paid a credit card surcharge despite resistance

Editions:

August 2022 | May 2022 | February 2022

MONEY MOBILITY: DELIVERING MONEY-OUT MOBILITY AT SCALE

Money Mobility

Inside The June 2022 Report

23%: Share of consumers who made online payments to friends and family in other countries that used at least one type of cryptocurrency
56%: Portion of cryptocurrency exchanges worldwide that do not use KYC screening mechanisms
64%: Share of bridge millennials in 2021 who were interested in using voice commands to control financial accounts

Editions:

March 2023 | November 2022 | July 2022 | April 2022 | March 2022

ACCELERATING THE TIME TO REALIZED REVENUE: THE REAL-TIME PAYMENTS EDITION

Payments Innovation

Inside The June 2022 Report

37%: Share of Canadian firms that would be very or extremely interested in using real-time payments
31%: Portion of U.S. and Canadian firms that see 24/7 year-round access as a key benefit of real-time payments
55%: Share of Canadian firms not interested in real-time payments that cite fraud concerns as the reason why

Editions:

June 2022 | January 2022 | December 2021 | October 2021

THE AP/AR QUICK-START GUIDE: HOW PLATFORMS CAN OPTIMIZE CUSTOMER EXPERIENCE THROUGH PAYMENTS MODERNIZATION

Accounts Payable

Inside The June 2022 Report

21%: Share of smaller firms that use instant payments and digital wallets
52%: Portion of SMBs that believe an all-in-one payment solution would improve their efforts to manage cash flow
60%: Share of SMBs that believe an all-in-one payment solution would save them time when managing incoming payments

Editions:

August 2022 | August 2022 | April 2022

BUILDING NEW MARKET S AND BETTER OPPORTUNITIES

Commerce

Inside The June 2022 Report

Gender Bias: Many female entrepreneurs report increased difficulties securing loans or financing.
An eCommerce Boost: Female entrepreneurs say that improving eCommerce service accessibility can help drive business growth.
Local Communities: Female entrepreneurs tend to reinvest more of their earnings in their local communities than their male counterparts.

Editions:

February 2023 | January 2023 | December 2022 | September 2022 | August 2022

DIGITAL DIVIDE: TECHNOLOGY, THE METAVERSE AND THE FUTURE OF DINING OUT

Loyalty & Rewards

Inside The June 2022 Report

58%: Share of grab-and-go customers who think more restaurant technology means better customer service
76%: Share of consumers earning over $100,000 annually who believe waitstaff continuity is a concern
18%: Share of consumers who have participated in a metaverse environment

Editions:

REFRAMING ANTI-FRAUD STRATEGY: DEVELOPING A PROACTIVE APPROACH TO FRAUD RISK MANAGEMENT

Fraud Prevention

Inside The June 2022 Report

47%: Share of B2B businesses that have chosen not to onboard new clients due to fraud concerns
71%: Portion of organizations that plan to implement better digital solutions for fraud prevention
50%: Share of organizations that see implementing better digital solutions as the most important plan to prevent fraud-related issues

Editions:

July 2022 | February 2022

RELATIONSHIP COMMERCE: BUILDING LONG-TERM BRAND ENGAGEMENT

Commerce

Inside The June 2022 Report

79%: Share of consumers who participate in at least one retail membership, subscription or loyalty program
90%: Portion of consumers who are likely to buy more products from brands they believe understand their buying preferences
77%: Share of consumers with retail subscriptions who buy more products from brands they have relationships with than from those they do not

FINDING THE BALANCE BETWEEN SECURITY AND CONVENIENCE

Authentication

Inside The June 2022 Report

24%: Share of consumers who say their personal data is valuable to all entities
53%: Share of consumers who say that a consistent experience across different platforms strongly impacts their trust in FIs
73%: Portion of consumers who access financial accounts via multiple devices who are willing to log in with alternative authentication methods

Editions:

NEW REALITY CHECK: THE PAYCHECK-TO-PAYCHECK REPORT: THE HIGH EARNERS EDITION

Consumer Finance

Inside The May 2022 Report

60%: Share of paycheck-to-paycheck consumers who earn more than $200,000 who "never" or "rarely" revolve their credit balances
22%: Share of consumers earning more than $250,000 a year who report having three credit cards
61%: Portion of U.S. consumers living paycheck to paycheck in April 2022

Editions:

THE BRICK-AND-MORTAR ECONOMY GOES DIGITAL

Connected Economy

Inside The May 2022 Report

53%: Share of consumers who placed orders via restaurants’ websites or apps in April
84M: Number of consumers who went online to complete at least some part of their travel journeys
43%: Share of consumers who reported regularly engaging in digital-first activities in April

Editions:

HOW CONSUMERS PAY IN THE DIGITAL WORLD

Consumer Finance

Inside The May 2022 Report

8.5%: Rise in consumer prices in the United States by the end of March
49%: Share of Americans earning more than $100,000 per year who lived paycheck to paycheck in March
16%: Portion of millennials who encountered payment fraud

Editions:

CROSS-BORDER PAYROLL AND CONTRACTOR PAYMENTS REPORT

Payroll

Inside The May 2022 Report

47%: Share of firms that cited managing taxes as the most common challenge when hiring globally
60%: Share of firms that reported hiring more international workers from 2020 to 2021
33%: Portion of firms that said global expansion is their most important reason for hiring internationally

Editions:

November 2022 | September 2022 | August 2022

2022 GLOBAL DIGITAL SHOPPING PLAYBOOK: AUSTRALIA EDITION

Shopping

Inside The May 2022 Report

24%: Portion of Australian eCommerce shoppers who picked up their last purchases in-store
32%: Share of Australian shoppers who used smartphones to enhance their most recent in-store shopping journeys
56%: Portion of Australian merchants that support in-store navigation apps

THE TAILORED SHOPPING EXPERIENCE: MEETING CONSUMERS’ ONLINE EXPECTATIONS

Shopping

Inside The May 2022 Report

45%: Portion of consumers who say easily finding the exact product they want influences their interest in tailored online shopping experiences
34%: Share of consumers uninterested in tailored online shopping experiences due to high delivery costs
30%: Share of online shoppers who are "very" or "extremely" likely to prefer merchants that offer tailored online shopping experiences

SATISFACTION IN THE AGE OF ECOMMERCE: HOW ONLINE MERCHANTS ARE CULTIVATING LONG-TERM CUSTOMER TIES

ECommerce

Inside The May 2022 Report

85%: Share of consumers who say they trust their favorite retailers "very much" or "extremely"
55%: Portion of online retail shoppers who want to be able to review online product descriptions and reviews while browsing
57%: Share of grocery shoppers who say it is important for them to shop with online grocers that make the shopping experience easy and reliable

STREAMLINING BILL PAYMENT: HOW FRICTIONLESS EXPERIENCES DRIVE CUSTOMER ENGAGEMENT

Consumer Payments

Inside The May 2022 Report

85%: Share of all recurring monthly bills consumers pay digitally
40%: Portion of respondents who say they are “very” or “extremely” interested in an improved billing experience
39%: Share of consumers who use automatic payment at due date to pay recurring monthly bills

Editions:

THE NEW DIGITAL SHIFT: CREATING A CLOUD-BASED RISK MANAGEMENT STRATEGY

AML

Inside The May 2022 Report

TRANSACTION VISIBILITY: FIs need visibility across multichannel transactions and data management processes to ensure compliance.
SCALABLE RISK MANAGEMENT: A scalable risk management strategy requires a single source of truth to identify and block security and compliance vulnerabilities.
MICROSERVICES ADOPTION: Adopting microservices for security and risk management speeds innovation processes and improves operations scalability.

Editions:

September 2022 | April 2022 | March 2022 | December 2021 | April 2021

HIGH-VOLUME ACCOUNTS PAYABLE: ACHIEVING LONG-TERM GROWTH THROUGH AUTOMATION

Accounts Payable

Inside The May 2022 Report

47%: Portion of companies that say they can handle 50% growth in their AP volume “very” or “extremely” well
31%: Share of companies that process large monthly volumes of payables and plan to innovate their AP systems within six months
27%: Share of companies that process large volumes of payables each month and plan to innovate their AP systems within the next year

Editions:

December 2022 | October 2022 | August 2022

MEETING THE CHALLENGE OF PAYMENTS MODERNIZATION: HOW ORGANIZATIONAL SIZE INFLUENCES INNOVATION

B2B Payments

Inside The May 2022 Report

90%: Share of Fls with more than $100 billion in assets that plan to develop in-house solutions to reduce B2B payments frictions
42%: Portion of credit unions that are currently innovating embedded finance solutions for payment processing or plan to do so
23%: Share of community banks that say thinking new B2B payments solutions are useful is most helpful in driving modernization

Editions:

June 2022 | March 2022 | February 2022

THE FAST TRACK TO PAYMENTS SYSTEMS UPGRADES

Digital Payments

Inside The May 2022 Report

38%: Share of CFOs who cite improved payments integration as the most important reason for digitizing their payment platforms in the next year
91%: Share of CFOs who reported efficiency gains after digitizing their payment systems
38%: Portion of CFOs who accelerated the digitization of payment processes and systems to improve balance sheets

Editions:

THE DIGITAL PAYMENTS EDGE: HOW CONSUMER FINANCE COMPANIES CAN SUCCEED IN THE DIGITAL REVOLUTION

Consumer Finance

Inside The May 2022 Report

86%: Share of billing and collection executives who believe digitizing processes will speed up bill collection
97%: Share of billing and payments executives who say innovation with their digitized billing and payment processes will enhance customer satisfaction
68%: Portion of billing and collection executives who say that lacking necessary technology inhibits continued innovation in their digitization efforts

Editions:

April 2022 | February 2022

DISPUTE-PREVENTION SOLUTIONS: THIRD-PARTY TOOLS LIMIT DISPUTE-RELATED LOSSES

Fraud Prevention

Inside The May 2022 Report

62%: Share of merchants surveyed that incorrectly flag fraud customer disputes concerning a product that was never delivered
27%: Share of merchants surveyed that say they overcount disputed transactions suspected of being fraudulent
50%: Portion of merchants surveyed that say they are accurately tracking disputed transactions suspected of being fraudulent

Editions:

September 2022 | August 2022 | July 2022

CREDIT CARD SURCHARGE: WHAT MERCHANTS CAN DO TO MAXIMIZE INCOME

Credit Cards

Inside The May 2022 Report

79%: Share of credit card users at local retailers who agreed to pay a merchant surcharge
71%: Share of cardholders who used cash to avoid a credit card surcharge on a purchase
40%: Share of cardholders who avoided a surcharge on a credit card transaction by using a debit card

Editions:

August 2022 | June 2022 | February 2022

ONLINE SELLERS: THE FUTURE IS MULTICHANNEL

ECommerce

Inside The May 2022 Report

13%: Share of sales the average marketplace sellers completes in physical stores
58%: Portion of sales revenue generated by marketplaces
7%: Share of firms that operate through a single marketplace

Editions:

SUBSCRIPTION COMMERCE CONVERSION

Subscription Commerce

Inside The May 2022 Report

81%: Share of all U.S. adults who were using at least one type of subscription service in October 2021
46 million: Estimated number of consumers who canceled or paused a subscription in the last year
56%: Share of consumers who would be interested in a grocery subscription if product prices were lower

Editions:

REAL-TIME PAYMENTS: THE FAST TRACK TO THE FUTURE OF CORPORATE PAYMENTS

B2B Payments

Inside The May 2022 Report

75%: Share of the companies that use real-time payments for receiving payments that say it helps them manage their cash flow
71%: Portion of the companies that say there is a substantial difference between the benefits and the drawbacks of real-time payments and expect to increase the volume of real-time payments they send in the next year
20%: Portion of companies that say the high cost of the necessary technology is the biggest factor hindering their usage of real-time payments for sending payments

Editions:

2022 GLOBAL DIGITAL SHOPPING INDEX: SMB EDITION

Shopping

Inside The May 2022 Report

13: Number of new digital shopping features the average SMB adopted in 2021
91%: Share of SMBs that now offer at least one type of mobile-based shopping feature
42%: Portion of SMBs that adopted voice-enabled purchasing capabilities in 2021

SATISFACTION IN THE AGE OF ECOMMERCE: HOW TRUST HELPS ONLINE MERCHANTS BUILD CUSTOMER LOYALTY

ECommerce

Inside The May 2022 Report

25%: Share of customers who cite the ability to pickup curbside as the most important feature when shopping online for groceries
27%: Share of customers who cite an easy experience that works all the time as the most important feature when shopping online for retail products
23%: Share of consumers who said personal data being stolen would be the top issue negatively affecting their trust and comfort with an online merchant

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