Studies Archive

REAL-TIME PAYMENTS: THE FAST TRACK TO THE FUTURE OF CORPORATE PAYMENTS

B2B Payments

Inside The May 2022 Report

75%: Share of the companies that use real-time payments for receiving payments that say it helps them manage their cash flow
71%: Portion of the companies that say there is a substantial difference between the benefits and the drawbacks of real-time payments and expect to increase the volume of real-time payments they send in the next year
20%: Portion of companies that say the high cost of the necessary technology is the biggest factor hindering their usage of real-time payments for sending payments

Editions:

2022 GLOBAL DIGITAL SHOPPING INDEX: SMB EDITION

Shopping

Inside The May 2022 Report

13: Number of new digital shopping features the average SMB adopted in 2021
91%: Share of SMBs that now offer at least one type of mobile-based shopping feature
42%: Portion of SMBs that adopted voice-enabled purchasing capabilities in 2021

SATISFACTION IN THE AGE OF ECOMMERCE: HOW TRUST HELPS ONLINE MERCHANTS BUILD CUSTOMER LOYALTY

ECommerce

Inside The May 2022 Report

25%: Share of customers who cite the ability to pickup curbside as the most important feature when shopping online for groceries
27%: Share of customers who cite an easy experience that works all the time as the most important feature when shopping online for retail products
23%: Share of consumers who said personal data being stolen would be the top issue negatively affecting their trust and comfort with an online merchant

THE DIGITAL HEALTHCARE GAP: STREAMLINING THE PATIENT JOURNEY

Healthcare Financing

Inside The April 2022 Report

18%: Share of patients of hospital physicians who have used patient portals to fill out required forms
17%: Portion of urgent care patients who have used patient portals to schedule an appointment
43%: Share of patients of family practice doctors who have received test results via patient portals

Editions:

October 2022 | July 2022 | March 2022

NEW REALITY CHECK: THE PAYCHECK-TO-PAYCHECK REPORT: THE CREDIT EDITION

Consumer Finance

Inside The April 2022 Report

49%: Portion of consumers earning more than $100,000 who were living paycheck to paycheck in March
29%: Share of paycheck-to-paycheck consumers with issues paying their bills who have no credit cards
64%: Share of paycheck-to-paycheck consumers without issues paying their bills who have made a credit card payment in the last 90 days

Editions:

2022 GLOBAL DIGITAL SHOPPING INDEX

Shopping

Inside The April 2022 Report

34%: Share of brick-and-mortar shoppers who use smartphones to enhance their shopping journeys
21%: Portion of eCommerce shoppers who pick up their purchases in-store
59%: Share of merchants that now offer cross-channel-capable digital profiles

MONEY MOBILITY: NAVIGATING THE CHALLENGES OF MONEY-IN MOBILITY

Money Mobility

Inside The April 2022 Report

13%: Share of consumers who stated cryptocurrencies were their most used payment method for online cross-border disbursements
58%: Portion of consumers who used contactless credit or debit cards to make purchases
$21 trillion: Amount of funds moved through the American economy each year via paper checks

Editions:

March 2023 | November 2022 | July 2022 | June 2022 | March 2022

FRAML PAYMENTS GUIDE: HOW TO DEPLOY A HOLISTIC RISK HUB

AML

Inside The April 2022 Report

COMPLIANCE OPTIMIZATION: An integrated fraud and AML solution should improve risk management and compliance processes or align identity confidence with a risk profile
MONITORING CRITERIA: Anti-fraud solutions must consider new forms of digital identifiers to detect potential risk
DATA VALUE: Risk management analysis should employ unique data, processes or technologies that can support digital identity evidence's legitimacy

Editions:

September 2022 | May 2022 | March 2022 | December 2021 | April 2021

THE DIGITAL PAYMENTS EDGE: HOW UTILITY COMPANIES CAN SUCCEED IN THE DIGITAL PAYMENTS REVOLUTION

Consumer Finance

Inside The April 2022 Report

58%: Portion of consumer finance and utility company billers who fear their employees lack the skills to complete digitization initiatives
62%: Share of consumer finance and utility company billers who say digitization will help them boost revenue from their existing customer bases
86%: Portion of consumer finance and utility company billers who expect payments digitization to help them gain customers

Editions:

May 2022 | February 2022

3 WAYS CONSUMERS ARE DEALING WITH INFLATION

Connected Economy

Inside The April 2022 Report

17% fewer "stick to the essentials" consumers made eCommerce purchases in March than in January
27% more "don't need much" consumers ordered via aggregator in March than in February
32% of consumers ordered groceries online in March 2022 nearly as much that did so in November and December 2021

Editions:

DIGITAL DIVIDE: THE KEY FACTORS THAT DRIVE RESTAURANT CHOICE

Loyalty & Rewards

Inside The April 2022 Report

44%: Share of pandemic-concerned consumers who have used order-ahead features to order food
75%: Portion of restaurant purchases involving discounts that were driven primarily by reasons other than price
24%: Share of consumers requesting outdoor seating more often now than they did before the pandemic

Editions:

THE MAIN STREET INDEX: HOW AMERICA’S SMALL TO MID-SIZED BUSINESSES ARE REBUILDING FOR A POST-PANDEMIC ECONOMY

SMBs

Inside The April 2022 Report

64%: Share of Main Street SMB owners that expect solid sales growth in 2022
68%: Portion of Americans living paycheck to paycheck in the South
50%: Share of Main Street SMB owners that say that economic uncertainty could hurt their performance this year

Editions:

March 2022 | January 2022 | December 2021

BENCHMARKING THE WORLD'S DIGITAL TRANSFORMATION: THE CONNECTEDECONOMY™ INDEX Q1 2022

Connected Economy

Inside The April 2022 Report

59%: Share of consumers across all 11 countries who engage in mobile banking activities
19%: Portion of consumers in the 11 countries studied that are highly engaged in digital activities
61%: Share of respondents across all 11 countries who frequently go online to have fun

THE U.S. CRYPTO CONSUMER: CRYPTOCURRENCY USE IN ONLINE AND IN-STORE PURCHASES

Cryptocurrency

Inside The April 2022 Report

66%: Share of consumers who have used cryptocurrency-based debit cards or gift cards in-store
26%: Share of consumers who are "very" or "extremely" interested in using cryptocurrency when making purchases from merchants that offer rewards and discounts
14%: Share of high-income consumers who say they "definitely" prefer merchants that accept cryptocurrencies

Editions:

October 2022 | August 2022 | June 2022 | July 2021 | May 2021

HOW CONSUMERS PAY IN THE DIGITAL WORLD

Consumer Finance

Inside The April 2022 Report

42%: Share of grocery sales made using debit cards in March
78%: Portion of consumers in March who experienced payment card fraud in an online store
31%: Share of consumers who made P2P payments in March

Editions:

THE NEW ECOMMERCE ECOSYSTEM MANDATE PLAYBOOK: DELIVERING SEAMLESS PAYMENT EXPERIENCES

ECommerce

Inside The April 2022 Report

MANAGING TRANSACTIONS: The right banking infrastructure can streamline reporting and support easier compliance at scale.
MEETING DEMAND: Seamless payments are table stakes for Commerce businesses to succeed.
NEW PAYMENTS ECOSYSTEM: Today's eCommerce firms are driving user experience innovation.

Editions:

AMAZON VERSUS WALMART Q4 2021: THE ONGOING BATTLE FOR CONSUMER RETAIL SPEND

Retail

Inside The April 2022 Report

$5.5 trillion: Amount U.S. consumers spent on retail purchases in 2021
$510 billion: Amount U.S. consumers spent at Amazon in 2021
$472 billion: Amount U.S. consumers spent at Walmart in 2021

Editions:

March 2024 | October 2022 | August 2022 | July 2022 | July 2022

2022 GLOBAL DIGITAL SHOPPING PLAYBOOK: U.S. EDITION

Shopping

Inside The April 2022 Report

65%: Share of US. merchants that allow customers to create cross-channel-capable digital profiles
28%: Share of U.S. brick-and-mortar shoppers who used smartphones to enhance their in-store shopping experiences
11%: Portion of U.S. consumers who picked up their last retail purchases via curbside

THE FUTURE OF BUSINESS PAYABLES INNOVATION: HOW NEW B2B PAYMENT OPTIONS CAN TRANSFORM THE SMB BACK OFFICE

Accounts Payable

Inside The April 2022 Report

72%: Share of AP/AR executives who believe SMB customers would be highly interested in using an all-in-one payment solution for B2B transactions
73%: Portion of SMBs that would use an all-in-one payment solution if the cost were mostly offset by rewards, tax deductions and time saved
47%: Segment of suppliers that have difficulty anticipating when payments will arrive

Editions:

August 2022 | August 2022 | June 2022

PRODUCT INNOVATION AS THE KEY TO MEMBERSHIP GROWTH

Credit Unions

Inside The April 2022 Report

44%: Share of baby boomers and seniors who prefer their FI innovate fraud protection features
38%: Share of consumers who would switch FIs for access to mobile remote deposit
77%: Share of CUs that offer real-time payments to all members

Editions:

THE BENEFITS OF MEMBERSHIP: MASS RETAILERS AND SUBSCRIPTION

Subscription Commerce

Inside The April 2022 Report

84%: Share of Sam's Club customers that shop in-store
61%: Share of consumers with Prime subscriptions who purchased from Amazon in the past 30 days
25%: Share of respondents who said access to better prices was most important when choosing retail memberships

Editions:

ENGAGING CONSUMERS ACROSS CHANNELS AND DEVICES

Authentication

Inside The April 2022 Report

72%: Share of online brokerage consumers who use online accounts and find them "very" or "extremely" trustworthy
71%: Share of consumers who use online accounts with their financial services providers
65%: Share of baby boomers and seniors who use computer-based browsers to access their online accounts

Editions:

THE LEASE-TO-OWN SECRET: GIVING CONSUMERS CONTROL OVER DURABLE GOODS PURCHASES

Consumer Payments

Inside The April 2022 Report

68%: Share of millennials who bought durable goods during the past 12 months
28%: Portion of consumers that financed all of their durable goods purchases during the last 12 months
66%: Segment of consumers who say they prefer traditional retailers when purchasing durable goods

2022 OUTLOOK: THE INNOVATIONS THAT HIT, MISSED AND NEED TO HIT RESET

Connected Economy

Inside The April 2022 Report

In PYMNTS’ 2022 Outlook, professionals from several industries give their perspective on how Q1 has impacted the Connected Economy, including changes to the healthcare sector, cross-border payments innovation and cryptocurrency’s developing role in finance.

Editions:

December 2023 | September 2022

NEW REALITY CHECK: THE PAYCHECK-TO-PAYCHECK REPORT: THE REGIONAL DIVIDE

Consumer Finance

Inside The April 2022 Report

62%: Portion of U.S. consumers living paycheck to paycheck in February 2022
28%: Share of urban consumers who live paycheck to paycheck with issues paying their bills
35%: Share of urban consumers earning more than $100,000 who live paycheck to paycheck

Editions:

DIGITAL DIVIDE: REGIONAL VARIATIONS IN US FOOD ORDERING TRENDS AND DIGITAL ADOPTION

Loyalty & Rewards

Inside The April 2022 Report

34%: Share of QSR consumers in the Midwest who say promotions and sales are a deciding factor in selecting a restaurant
65%: Portion of nationwide consumers that cite ease and convenience as a chief reason for restaurant aggregator use
86%: Segment of table-service restaurant consumers in Mountain states who say they take advantage of free food from loyalty programs

Editions:

ACCESSING HEALTHCARE: EASING DIGITAL FRICTIONS IN THE PATIENT JOURNEY

Healthcare Financing

Inside The March 2022 Report

27%: Share of patients who would use digital wallets to pay their healthcare providers if these options were available
21%: Portion of digital-first patients who report difficulty obtaining accurate cost estimates for appointments
44%: Share of patients who received test results from their last healthcare visit through a patient portal

Editions:

October 2022 | July 2022 | April 2022

THE TRUTH ABOUT BNPL AND STORE CARDS

BNPL

Inside The March 2022 Report

87%: Share of eligible purchases that store card holders make using store cards
42%: Portion of store card holders who pay via store card because it earns them more rewards
78%: Share of consumers who believe BNPL options allow them to make larger purchases

Editions:

February 2021 | December 2020 | November 2020 | September 2020

AUGMENTED AML AND FRAUD RISK MANAGEMENT: ANALYTICS GUIDE TO ENHANCED ALERT GENERATION

AML

Inside The March 2022 Report

ACCURACY: An AI-powered augmented analytics solution can surpass the limits of rules-based transaction monitoring with new data insights.
SCALABILITY: An augmented analytics strategy provides AI-powered monitoring and compliance reporting that can simplify efforts to scale and accelerate AML approaches.
COMPLIANCE: Improving AML results and maintaining compliance requires access to powerful tools that can block money laundering efforts at the transaction level.

Editions:

September 2022 | May 2022 | April 2022 | December 2021 | April 2021

MAPPING DIGITAL BEHAVIOR ACROSS U.S. REGIONS

Connected Economy

Inside The March 2022 Report

16%: Share of Midwesterners who want to use a super app to aggregate and manage their personal data
42%: Portion of consumers in the Northeast who live paycheck to paycheck but have no trouble paying their bills
33%: Share of South Atlantic consumers who routinely order their groceries online

Editions:

MEETING THE CHALLENGE OF CORPORATE PAYMENTS MODERNIZATION

B2B Payments

Inside The March 2022 Report

64%: Share of Fls "very" or "extremely" willing to adopt new technologies to facilitate B2B payments consumerization
79%: Portion of Fls working to find solutions that offer clients a single view of cash for real-time cash flow management
92%: Share of Fls innovating or planning to innovate digital solutions to reduce clients' key B2B payments frictions

Editions:

June 2022 | May 2022 | February 2022

GOING DIGITAL TO PAY FOR TRAVEL AND RESTAURANT DINING

Consumer Finance

Inside The March 2022 Report

68%: Share of U.S. consumers who were purchasing food at fast food or table-service restaurants in February
28%: Portion of U.S. consumers who used laptop or desktop computers to purchase travel services in February
32%: Segment of U.S. consumers who were using peer-to-peer services to make payments in February

Editions:

MAIN STREET ECONOMIC HEALTH SURVEY: NAVIGATING ECONOMIC UNCERTAINTY

SMBs

Inside The March 2022 Report

75%: Share of Main Street U.S.A. firms with significant online presences that plan to make at least one investment in their business
46%: Portion of Main Street U.S.A. businesses that hold cash equivalent to at least 30 days' worth of revenue
51%: Segment of Main Street U.S.A. businesses that cite COVID-19-related issues as obstacles for the year ahead

Editions:

April 2022 | January 2022 | December 2021

BNPL, BANKS AND THE TRUST FACTOR: HOW FIS CAN GAIN A COMPETITIVE EDGE IN A GROWING MARKET

BNPL

Inside The March 2022 Report

53%: Portion of consumers who have used short-term credit and say borrowing from trusted lenders is important
42%: Share of consumers who used BNPL within the past year who like being able to spread out payments over time
75%: Segment of millennial BNPL users who increased their BNPL usage over the past year

Editions:

August 2022 | July 2022 | January 2022

MONEY MOBILITY: THE FINTECH’S GUIDE TO MAKING ACCOUNTS MONEY MOBILITY-READY

Money Mobility

Inside The March 2022 Report

59%: Portion of U.S. consumers who opened at least one checking account with a financial services provider in 2021
63%: Share of consumers worldwide who are likelier to shop with merchants that accept their preferred payment method than those that do not
33%: Segment of U.S. consumers who would pay up to 5% of their disbursement’s total dollar value to access the funds instantly

Editions:

March 2023 | November 2022 | July 2022 | June 2022 | April 2022

DIGITAL DIVIDE: HOW HIGH-TECH CONSUMERS CONNECT TO SUBSCRIPTION AND LOYALTY OFFERINGS

Loyalty & Rewards

Inside The March 2022 Report

10%: Share of consumers dubbed "high-tech consumers," as they own 11.8 connected and smart home devices on average
57%: Portion of high-tech consumers who are encouraged to make restaurant purchases if online payment features are available
48%: Segment of high-tech table-service customers who say loyalty programs are very important when choosing a restaurant

Editions:

BUSINESS PAYMENTS DIGITIZATION: HOW FINANCIAL AND HEALTHCARE CFOS BUILD HEALTHIER BALANCE SHEETS

Digital Payments

Inside The March 2022 Report

71%: Portion of finance and insurance company CFOs who say digitization is highly important to improving their balance sheet management
48%: Segment of firms that say improving their balance sheets prompted them to accelerate their digitization after the pandemic began
59%: Share of companies that installed fraud detection systems when they digitized their payments processes

Editions:

NEW REALITY CHECK: THE PAYCHECK-TO-PAYCHECK REPORT

Consumer Finance

Inside The March 2022 Report

64%: Portion of U.S. consumers living paycheck to paycheck as of January 2022
48%: Share of consumers earning more than $100,000 annually who live paycheck to paycheck
42%: Segment of consumers living paycheck to paycheck without issues paying their bills

Editions:

DIGITAL CARE CONNECTION: HOW TELEHEALTH AND DIGITAL PAYMENTS CAN EXPAND MENTAL HEALTHCARE ACCESS

Healthcare Financing

Inside The March 2022 Report

21%: Portion of U.S. patients who sought mental healthcare services in the past year
64%: Share of patients who saw behavioral health specialists in the past year and could not receive or were unsure they could receive a cost estimate
15%: Segment of consumers who are at least "somewhat" interested in using payment plans or third-party financing options for healthcare in the future

Editions:

CREDIT CARD SURCHARGES: HOW CARDHOLDERS REACT TO EXTRA COSTS

Credit Cards

Inside The February 2022 Report

85%: Portion of cardholders who knowingly paid surcharges during their most recent credit transactions
21%: Share of cardholders who say being asked to pay a surcharge during their most recent credit transactions harmed merchant satisfaction
56%: Segment of credit card users who say being asked to pay a surcharge made them highly likely to switch to another merchant

Editions:

August 2022 | June 2022 | May 2022

RISK AND RESILIENCE: A BUSINESS FRAUD AND ID THEFT REPORT

Fraud Prevention

Inside The February 2022 Report

49%: Share of merchants that say verifying new customers' identities is an important challenge
54%: Portion of retailers that have failed to accept new business because of fraud concerns
19%: Segment of merchants that rely on several verification methods to vet new partners

Editions:

July 2022 | June 2022

CONSUMER AUTHENTICATION EXPERIENCES: HOW TO ACHIEVE FRICTION-FREE CUSTOMER CARE

Authentication

Inside The February 2022 Report

63%: Portion of U.S. consumers who say consistent authentication procedures are highly important regardless of channel
48%: Segment of phone-based customer service users who say being kept on hold too long is a phone-related pain point
57%: Share of consumers who have used advanced ID verification tools and are highly interested in using them again

DIGITAL DIVIDE: RESTAURANT SUBSCRIBERS AND LOYALTY PROGRAMS

Loyalty & Rewards

Inside The February 2022 Report

78%: Share of restaurant subscribers who are "very" or "extremely" loval to their preferred QSRs
38%: Portion of all QR customers who use restaurant loyalty programs
82%: Portion of restaurant subscribers who use loyalty programs at their preferred QSRs

Editions:

BNPL AND THE IN-STORE OPPORTUNITY: WHY MERCHANTS MUST OFFER PAYMENTS FLEXIBILITY AT THE POS

BNPL

Inside The February 2022 Report

56%: Share of luxury and specialty store shoppers who say they are highly interested in using installment payments for purchases online
66%: Share of bridge millennial and millennial consumers who say they have a positive view of luxury and specialty retailers that offer BNPL as a payment option online and in store
46%: Portion of department store customers who say they would switch to another retailer that offered BNPL as a payment option

2022 DIGITAL PAYMENTS GUIDE FOR CORPORATE PAYMENTS

Digital Payments

Inside The February 2022 Report

PAYMENT FILES: Payment files must be constantly updated with dynamic data to reflect any changes in vendor or bank status or relationships.
DIGITAL INNOVATION: Innovative payments technologies can create intuitive and frictionless customer experiences.
PAYMENTS APIs: Payments APIs can synchronize payments and offer data visibility across all payments functions.

WORKING IN THE "WHENEVER, WHEREVER" OFFICE

Connected Economy

Inside The February 2022 Report

18%: Share of commuters who use rideshare apps to get to work
89M: Number of U.S. consumers who work remotely at least part of the time
20%: Portion of working professionals who want to consolidate their entire digital lives into a single "super app"

Editions:

RESPONDING TO MEMBER DEMANDS FOR DIGITAL FINANCIAL SERVICES

Credit Unions

Inside The February 2022 Report

74%: Share of CUs that made investments in mobile banking in 2021
24%: Portion of CU members who would switch FIs for more innovative products
19%: Share of CUs classified as early launchers of digital products and services in 2021

Editions:

2022 GLOBAL DIGITAL SHOPPING INDEX

Shopping

Inside The February 2022 Report

34%: Share of brick-and-mortar shoppers who use smartphones to enhance their shopping journeys
21%: Portion of eCommerce shoppers who pick up their purchases in-store
59%: Share of merchants that now offer cross-channel-capable digital profiles

THE RESTAURANT FRICTION INDEX

Restaurant innovation

Inside The February 2022 Report

30%: Segment of bottom-performing restaurants that offer promotions
100%: Share of top-performing restaurants that offer order online, pickup in-store features
41%: Portion of restaurant sales generated via digital channels including apps and aggregators

Editions:

ACCOUNT OPENING AND LOAN SERVICING IN THE DIGITAL ENVIRONMENT

Consumer Finance

Inside The February 2022 Report

76%: Portion of new financial accounts opened via a digital channel within the past 12 months
78%: Share of Gen Z consumers who are “very” or “extremely” comfortable opening an account via mobile app
54%: Portion of consumers who are “more” or “much more” likely to use a digital financial account to manage loans compared to two years ago

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