Studies Archive

RESTAURANT READINESS

Restaurant innovation

Inside The July 2021 Report

67 percent: Share of the average restaurant’s sales generated via orders placed digitally or over the phone
55 percent: Portion of restaurants that believe digital payments are key to their future success
52 percent: Share of restaurants that now offer loyalty and rewards programs

Editions:

THE CRYPTOCURRENCY PAYMENTS PLAYBOOK: CRYPTOCURRENCIES GAIN MOMENTUM AS A PAYMENT OPTION

Cryptocurrency

Inside The July 2021 Report

63 percent: Share of cryptocurrency holders who bought it as an investment and would be highly interested in using it to make online purchases that are more private or secure
45 percent: Share of consumers who would consider using cryptocurrency to purchase financial services and say it would make transactions more private
59 percent: Portion of cryptocurrency owners who would be "very" or "extremely" interested in using it to make online purchases if doing so resulted in discounts

Editions:

October 2022 | August 2022 | June 2022 | April 2022 | May 2021

GENERATION SUPERCONNECTED: THE COMING USER AUTHENTICATION SHIFT

Authentication

Inside The July 2021 Report

59 percent: Portion of digital application users in large cities or urban areas who use digital wallets
42 percent: Portion of all respondents who interact with banks using online or mobile channels who prefer username/password logins
52 percent: Share of consumers who are “very” or “extremely” interested in multifactor authentication who live in large cities or urban areas

THE OPTIMIZED API: HOW EDGE CLOUD TECHNOLOGY TRANSFORMS FIS’ API PERFORMANCE

Cloud Banking

Inside The July 2021 Report

Performance: A modern platform should be designed for high-performance caching and content delivery
Consistency: Device-to-device performance inconsistencies damage customers’ experiences and limit product reach
Responsiveness: Caching allows web and mobile apps to offer users improved response times to requests and provides FIs consistent data across all channels

Editions:

August 2021 | August 2021 | May 2021 | April 2021

AI IN FOCUS: TARGETING FRAUD, WASTE AND ABUSE IN HEALTHCARE

Artificial intelligence

Inside The July 2021 Report

92 percent: Portion of healthcare firms that say regulatory and compliance pressures are “very” or “extremely” important factors behind their decision to adopt AI
86 percent: Portion of firms that use AI to detect claims payment-related fraud, waste and abuse that have developed their systems in-house
68 percent: Share of firms that believe higher data management costs are the most important challenge when implementing AI tools to improve payment integrity

Editions:

ANATOMY OF A CONSUMER PAYMENT

Consumer Payments

Inside The July 2021 Report

An interview with Danny Luczak, chief technology officer for wedding retailer David’s Bridal, on pairing smooth omnichannel experiences with strong digital security measures to retain consumers’ trust
Recent trends in the consumer payments space, including why 49 percent of consumers are more likely to tap services that employ multifactor authentication and why contactless payments now account for approximately 80 percent of in-person grocery and pharmacy transactions
A Deep Dive examining how implementing more secure login or payment authentication technologies can help retailers foster consumer trust

Editions:

May 2021 | February 2021 | December 2020 | October 2020 | August 2020

CREDIT SCORE LITERACY AND BUILDING CREDIT

Credit Cards

Inside The July 2021 Report

62 percent: Share of consumers who are interested in boosting their credit scores
29 percent: Portion of consumers who are “very” or “extremely” concerned about their credit scores
57 percent: Share of consumers who highly value credit card issuers providing updates, education and tools to monitor or improve credit scores

Editions:

May 2024 | November 2023 | May 2023 | December 2021 | January 2021 | May 2020

CREDIT UNION INNOVATION

Credit Unions

Inside The July 2021 Report

80 percent: Share of members who say their CUs innovate “very” or “extremely” well
68 percent: Share of CU members who consider trust in choosing where to bank
63 percent: Share of CUs that say a lack of data analytics hinders their innovation efforts

Editions:

BUY NOW, PAY LATER: THE FINANCIAL SELF-CARE REVOLUTION REPORT

Buy Now Pay Later Digital Payments

Inside The July 2021 Report

64 percent: Share of consumers of one BNPL provider who trust the platform more than a bank
54 percent: Portion of financially "worry-free" shoppers who are aware of BNPL options
14 percent: Share of all online shoppers who have used BNPL

Editions:

December 2021 | September 2021

CONNECTED HEALTHCARE: WHAT CONSUMERS WANT FROM THEIR HEALTHCARE CUSTOMER EXPERIENCES

Healthcare News

Inside The July 2021 Report

78 percent: Share of patients who prefer in-person visits to telehealth sessions
68 percent: Portion of consumers who want the ability to review medical histories digitally
35 percent: Share of bridge millennials and younger patients willing to switch healthcare providers for better digital management tools

Editions:

August 2021 | March 2021 | January 2021

MAKING LOYALTY WORK FOR SMALL BUSINESSES

SMBs

Inside The July 2021 Report

22 percent: Share of Australian consumers who shop regularly with local businesses
45 percent: Portion of Australian shoppers who purchase locally in part for convenient store locations
41 percent: Share of Australian consumers who want banks to operate local loyalty programs

Editions:

July 2021 | June 2021 | June 2021 | May 2021

DELIVERING ON RESTAURANT REWARDS

Restaurant innovation

Inside The July 2021 Report

84 percent: Share of consumers who believe their finances will improve within the next year
49 percent: Portion of restaurant customers with slipping finances who use loyalty programs
34 percent: Share of consumers whose finances are improving from March 2020 who would spend more on food orders placed online

Editions:

MAKING LOYALTY WORK FOR SMALL BUSINESSES

SMBs

Inside The June 2021 Report

46 percent: Share of U.K. consumers who believe it is more important to shop locally now than it was before March 2020
37 percent: Portion of U.K. consumers who believe it is important to shop locally for environmental reasons
44 percent: Share of U.K. consumers who would like banks to enable local loyalty programs

Editions:

July 2021 | July 2021 | June 2021 | May 2021

SUBSCRIPTION COMMERCE CONVERSION INDEX - JUNE 2021

Subscription Commerce

Inside The June 2021 Report

80 percent: Share of consumers who use at least one subscription service
2.8: The number of subscription types the average millennial subscriber has at any given time
46 percent: Share of subscribers using subscriptions to save time or money or reduce hassles

Editions:

THE BRING-IT-TO-ME ECONOMY

Economy

Inside The June 2021 Report

94 percent: Share of consumers who have purchased from online marketplaces in the past year
31 percent: How much likelier restaurant customers are to eat their food orders at home as opposed to in restaurants
27 percent: Share of consumers who are purchasing groceries online for curbside pickup more often now than before March 2020

THE STRATEGIC ROLE OF THE CFO

CFO

Inside The June 2021 Report

93 percent: Share of U.S. CFOs who say they are currently digitizing their accounting operations
96 percent: Share of CFOs who say they are digitizing AP and AR processes for their customers’ and vendors’ benefit
57 percent: Share of CFOs who say their technology investments in AP and AR are about transformation rather than automation

Editions:

January 2022 | October 2021 | August 2021

HOW CONSUMERS LIVE IN THE CONNECTEDECONOMY

Commerce Connected

Inside The June 2021 Report

92 percent: Share of U.S. consumers who have placed an online order
30 percent: Portion of consumers who are highly connected in multiple pillars of their lives
60 percent: Share of consumers who consider it a problem that their personal information is scattered online

Editions:

EMBEDDED INSURANCE: LEVERAGING TRANSACTION DATA TO EXPAND COVERAGE IN A DIGITAL-FIRST MARKET

Insurance

Inside The June 2021 Report

41 percent: Share of U.S. consumers who obtained new insurance policies over the past 12 months
70 percent: Share of digital customers highly interested in receiving bank-embedded offers for at least one type of insurance
44 percent: Share of digital bank customers highly interested in bank-embedded offers for auto insurance

DELIVERING ON RESTAURANT REWARDS

Restaurant innovation

Inside The June 2021 Report

47 percent: Share of restaurant customers who are signed up for loyalty programs
57 percent: Portion of consumers using one loyalty program who would spend more if other restaurants offered them
61 million: Number of consumers who do not use restaurant loyalty programs due to lack of access

Editions:

REALITY CHECK: PAYCHECK-TO-PAYCHECK

Consumer Finance

Inside The June 2021 Report

125 million: Number of U.S adults living paycheck to paycheck
70 percent: Share of millennials who live paycheck to paycheck
$3,928: Average savings of struggling paycheck-to-paycheck consumers as of May 2021

Editions:

SELFIE ID: CONSUMERS AND THE USE OF FACIAL BIOMETRICS TO SECURE DIGITAL COMMERCE

Digital Identity

Inside The June 2021 Report

55 percent: Share of consumers who would be "very" or "extremely" willing to spend more time verifying their nonbank accounts to ensure security when opening new accounts.
37 percent: Portion of consumers that would be "very" or "extremely" willing to verify their identities with selfies if doing so enhanced their data security
59 percent: Share of satisfied selfie method users who cite ease of use as the top satisfaction driver

OPEN ECOMMERCE: OPEN BANKING AS THE NEW ECOMMERCE ACCELERATOR IN THE U.K. AND EUROPE

Commerce Digital Payments ECommerce

Inside The June 2021 Report

56 percent: Share of consumers who are interested in less friction during checkout
95 percent: Portion of bank-to-bank transactions that succeed on average
79 percent: Share of card fraud that occurs online

Editions:

October 2021 | August 2021 | March 2021

MAKING LOYALTY WORK FOR SMALL BUSINESSES

SMBs

Inside The June 2021 Report

39 percent: Share of U.S. consumers who believe it is “very” or “extremely” important to shop with local businesses
55 percent: Portion of U.S. consumers who are “very” or “extremely” interested in using local businesses’ loyalty programs
49 percent: Share of U.S. consumers who want banks to administer their local businesses’ loyalty programs

Editions:

July 2021 | July 2021 | June 2021 | May 2021

DIGITAL SECURITY PLAYBOOK: BUILDING TRUST AND LOYALTY ONLINE

Data ECommerce

Inside The June 2021 Report

72 percent: Share of bridge millennials who use mobile devices to shop with their regular retailers
87 percent: Portion of baby boomers and seniors who are concerned about data security with their regular merchants
84 percent: Share of first-time shoppers with smaller merchants who are worried about data security

THE NEXT WAVE: BUSINESS ADOPTION OF DIGITAL IDENTITY PROTECTION

Digital Identity

Inside The June 2021 Report

79 percent: Share of firms that are willing to sacrifice customer growth to improve their transactions' security
48 percent: Portion of firms that feel customers lack the required technology to navigate digital authentication and verification processes
47 percent: Share of banks and credit unions that have tightly coordinated their fraud and security operations and customer-facing operations

AI IN FOCUS: THE BANK TECHNOLOGY ROADMAP

Artificial Intelligence

Inside The June 2021 Report

78 percent: Share of FIs that either have invested in AI or plan to do so within the next 12 months
86 percent: Portion of medium-sized FIs that plan to invest in AI within the next 12 months
90 percent: Share of FIs investing in technology to make transactions faster and more accurate

Editions:

AFTER VACCINES: WHAT MASS VACCINATIONS MEAN FOR MAIN STREET MERCHANTS

Pandenomics

Inside The May 2021 Report

88 percent: Share of Main Street SMBs that have implemented innovation strategies
70 percent: Portion of Main Street SMBs that have invested in equipment to support touchless experiences
80 percent: Share of Main Street SMBs that use the web to conduct at least part of their business

Editions:

INNOVATING CROSS-BORDER PAYMENTS: INNOVATION DRIVERS

Cross-border Payments

Inside The May 2021 Report

39 percent: Share of U.K. businesses that expect cross-border innovation to accelerate their cross-border AP operations
38 percent: Portion of smaller businesses that believe cross-border innovation can enhance receiver satisfaction
51 percent: Share of U.S. businesses that hope cross-border innovation can reduce fraud risks

MAKING LOYALTY WORK FOR SMALL BUSINESSES

SMBs

Inside The May 2021 Report

45 percent: Share of consumers in Australia, Brazil, the U.K. and the U.S. who say it is critical to shop from local merchants to reinvest in their local economies
277M: Total number of consumers in Australia, Brazil, the U.K. and the U.S. who want local loyalty programs
55 percent: Portion of Australian, Brazilian, U.K. and U.S. consumers who want banks to deliver local businesses’ loyalty programs

Editions:

July 2021 | July 2021 | June 2021 | June 2021

DELIVERING ON RESTAURANT REWARDS

Restaurant innovation

Inside The May 2021 Report

30 percent: Share of U.S. consumers who are superconnected, owning six or more connected devices
$2,431: Average dollar amount that superconnected consumers spent on online QSR orders within the past year
48 percent: Share of superconnected consumers who would spend more on food orders if their restaurants offered loyalty programs

Editions:

POWERING SMART TREASURY

ECommerce

Inside The May 2021 Report

VISIBILITY: Transaction process transparency is essential for companies seeking to launch or expand eCommerce efforts.
COMPLIANCE: Meeting global regulations can reduce online checkout frictions.
TECHNOLOGY: Powerful partners can provide treasurers with tools to assess payment provider viability.

CONSUMERS AND THE NEW RETAIL LANDSCAPE

Pandenomics

Inside The May 2021 Report

36 percent: Share of consumers who increased more than one digital activity during the past year so they could use time spent shopping in stores for other activities
33 percent: Portion of unvaccinated consumers who plan to start shopping in grocery stores more once they are vaccinated
54 percent: Share of consumers earning more than $100,000 annually who use restaurant aggregator services

Editions:

CRYPTOCURRENCY PAYMENTS

Cryptocurrency

Inside The May 2021 Report

84 percent: Portion of consumers who have never owned cryptocurrency
92 percent: Share of cryptocurrency nonowners who have heard about it but say a lack of knowledge is their main purchasing inhibitor
51 percent: Portion of cryptocurrency owners who are more likely to buy from merchants that accept cryptocurrency

Editions:

October 2022 | August 2022 | June 2022 | April 2022 | July 2021

SOLVING THE PERFORMANCE AND SECURITY EQUATION

Innovation

Inside The May 2021 Report

USABILITY: All security solutions should have easy-to-use APIs that integrate with the entire toolchain.
SPEED: Effective security solutions should interpret traffic and deploy new rules in real time.
FLEXIBILITY: Platforms should be built to protect apps in a variety of environments.

Editions:

August 2021 | August 2021 | July 2021 | April 2021

ANATOMY OF A CONSUMER PAYMENT

Consumer Payments

Inside The May 2021 Report

An interview with Neal Patrick, vice president of business transformation and projects for skincare retailer L’OCCITANE, and Ashley Arbuckle-Nadon, the company’s vice president of brand marketing and wholesale, on how the brand is tapping contactless payments to keep pace with consumers’ needs as connected commerce comes to the fore
Recent trends in the consumer payments space, including why 62 percent of consumers want in-store retailers to permanently adopt contactless payments and why 37 percent of consumers report having made payments via smart speakers or other connected home devices
A Deep Dive examination of why implementing a device-agnostic payments strategy is essential for merchants as consumers transact across channels and devices as they see fit

Editions:

July 2021 | February 2021 | December 2020 | October 2020 | August 2020

MOBILE BANKING APP

Authentication Mobile Applications

Inside The May 2021 Report

68 percent: Share of consumers who want to authenticate specific mobile banking transactions because it provides additional security
66 percent: Share of bridge millennials who say it is “very” or “extremely” important to be able to choose which mobile banking app transactions to authenticate
59 percent: Share of consumers who would like to receive real-time mobile banking app notifications about their account activity

Editions:

March 2021 | January 2021 | November 2020

DELIVERING ON RESTAURANT REWARDS

Restaurant innovation

Inside The May 2021 Report

39 percent: Share of consumers whose primary pandemic worries pertain to their health
50 percent: Portion of consumers primarily concerned about the pandemic’s economic impact who use loyalty programs
33 percent: Share of consumers who would spend more on food orders if offered loyalty programs

Editions:

THE TRUST QUOTIENT

ECommerce

Inside The May 2021 Report

84 percent: Share of shoppers who want small merchants to do whatever it takes to protect their data during their first transactions
61 percent: Portion of bridge millennials willing to forgo extra data protection with familiar merchants because they trust them
36 percent: Share of consumers who cite trust as the top determinant in their choice of familiar online merchants

SECURING ECOMMERCE

Security & Fraud

Inside The May 2021 Report

48 percent: Share of eCommerce shoppers who are more worried about data security now than before the pandemic
65 percent: Portion of eCommerce shoppers who would desert a merchant after a single data breach
36 percent: Share of eCommerce shoppers who use their preferred payment methods because they feel there is less risk of data theft

AI IN FOCUS

Artificial Intelligence

Inside The May 2021 Report

200 percent: Increase in the proportion of FIs using AI since 2018
79 percent: Share of large banks that are using AI to manage credit risk
88 percent: Portion of FIs that say the pandemic has made lending and credit more challenging

Editions:

HIT RESET

Innovation

Inside The April 2021 Report

SECURITY: Failing to integrate security into the DevOps process can lead to a strong solution that harms the customer experience.
ANALYTICS: A technology stack that offers real-time functionality to drive actionable insights is key to helping FIs ensure the effectiveness of their solutions.
EDGE CLOUD: Edge cloud delivery can help FIs eliminate or reduce performance bottlenecks and data egress costs.

Editions:

August 2021 | August 2021 | July 2021 | May 2021

DELIVERING ON RESTAURANT REWARDS

Restaurant innovation

Inside The April 2021 Report

92 percent: Share of vaccinated restaurant customers who plan to keep ordering their food online after the pandemic has subsided
26 percent: Portion of unvaccinated restaurant customers who plan to order on-site more often after they are inoculated
32 percent: Share of vaccinated restaurant customers who would still spend more on food orders if they could pay online

Editions:

SUBSCRIPTION COMMERCE CONVERSION INDEX - APRIL 2021

Subscription Commerce

Inside The April 2021 Report

81 percent: Share of consumers who use at least one type of subscription service
48 percent: Portion of consumers who subscribe to services because it is easier than shopping in stores
33 percent: Share of consumers who either cancel subscriptions after their free trials expire or create new accounts to get free services

Editions:

FINANCIAL FRAUD PREVENTION

Fraud Prevention

Inside The April 2021 Report

95 percent: Maximum share of fraudulent synthetic identities missed by traditional security protocols when processing new accounts or purchases
$15,000: Average charge-off balance per synthetic fraud ID attack
9 percent: Minimum portion of credit card losses that are due to synthetic identity fraud

Editions:

September 2022 | May 2022 | April 2022 | March 2022 | December 2021

PAYMENTS INNOVATION READINESS

Payments Innovation

Inside The April 2021 Report

58 percent: Share of consumers who would purchase less often from merchants - if at all - after having their card payments declined
70 percent: Portion of digital merchants that want to implement payments orchestration
57 percent: Share of consumers who consider digital payment options when deciding where to shop

LIFE INSURANCE ENGAGEMENT

Insurance

Inside The April 2021 Report

39 percent: Share of bridge millennials who recently searched for life insurance options via the web
26 percent: Share of consumers who would consider purchasing life insurance from their primary financial institutions
7 percent: Portion of consumers who have purchased life insurance from their primary financial institutions

SMART RECEIVABLES

Accounts Receivable

Inside The April 2021 Report

75 percent: Share of technology firms that view their payments operations as "somewhat effective" at best
12 percent: Share of technology companies that consider managing multiple vendor relationships their top AR pain point
10: Average number of AR-related functions on which technology firms work with third parties

Editions:

November 2021 | July 2021 | January 2021

CORPORATE CASH MANAGEMENT

Innovation

Inside The April 2021 Report

79 percent: Share of corporate finance executives who view pandemic-related economic uncertainty as their top challenge
58 percent: Portion of medium-sized firms worldwide that have experienced decreased liquidity as a result of the health crisis
14 percent: Share of CFOs who are using digital technology for capital management

OPEN BANKING

Digital Payments

Inside The March 2021 Report

$114 billion: Estimated value of the European mobile wallet market by 2023
4 billion: Number of U.K. consumer transactions powered by open banking in 2020
50 percent: Portion of U.K. SMBs that are using some kind of open banking solution

Editions:

October 2021 | August 2021 | June 2021

DELIVERING ON RESTAURANT REWARDS

Restaurant innovation

Inside The March 2021 Report

32 percent: Share of single parents who have shifted to ordering food online since the pandemic began
$3,122: Average amount single U.S. consumers spent on online food orders since the pandemic’s onset
39 percent: Portion of married parents who would spend more on food orders if their restaurants offered loyalty programs

Editions:

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