Studies Archive

BUILDING A BETTER APP PLAYBOOK: THE FI PLAYING FIELD EDITION

Mobile Applications

Inside The May 2020 Report

31 percent: Share of local and regional bank customers who would consider switching to FIs that offer better mobile apps
26 percent: Portion of national bank customers who would consider switching to FIs that offer better mobile apps
78 percent: Share of local and regional bank customers whose apps allow them to report lost or stolen cards

Editions:

July 2020 | June 2020 | February 2020

BEYOND THE CARD: INNOVATING THE NEXT GENERATION OF CREDIT SOLUTIONS

Payments Innovation

Inside The April 2020 Report

$4.8 trillion: Estimated worldwide volume of card-based online commerce sales in 2020
59.3 percent: Share of smartphone owners who use credit card apps as the primary means of managing their accounts
22 percent: Portion of U.S. households that lack access to conventional bank financing

CREDIT UNION INNOVATION

Credit Unions

Inside The April 2020 Report

58.3 percent: Share of large CUs that are "very" or "extremely" interested in voice assistant innovations
85.7 percent: Portion of mid-sized FinTechs that are "very" or "extremely" interested in installment credit innovations
80.6 percent: Share of CU members interested in P2P payments who cite ease of use and convenience as their reasons

Editions:

THE UNLOCKING AI PLAYBOOK: CREDIT RISK AND PAYMENTS EDITION

Inside The April 2020 Report

71.4 percent: share of AI-using FIs that use the system in credit underwriting
67 percent: portion of FIs that believe smart-agent–based AI would help address payments fraud
62.1 percent: share of banks that expect smart-agent–based AI to improve credit/portfolio risk operations

Editions:

April 2020 | March 2020

REMOTE PAYMENTS

ECommerce

Inside The April 2020 Report

24.7 percent: Year-over-year increase in the portion of consumers shopping and paying for food via digital channels
38.5 percent: Share of consumers who shopped and paid for their most recent purchase online who earned more than $100,000 per year
53.3 percent: Portion of all consumers who used their mobile devices to help them complete their most recent purchases

Editions:

May 2019 | February 2019

UNLOCKING AI: HEALTHCARE EDITION

Artificial Intelligence

Inside The April 2020 Report

4.3 percent: Share of healthcare firms that use AI
34.1 percent: Proportion of healthcare firms that are highly interested in smart agent-based AI
55.6 percent: Share of large healthcare firms that are highly interested smart agent-based AI

Editions:

April 2020 | March 2020

OPTIMIZING AP AND AR

Accounts Payable

Inside The April 2020 Report

75 percent: Share of all U.S. invoices that are paper-based
80 percent: Share of U.S. firms that use paper checks to pay their suppliers
60 percent: Estimated reduction in missing invoices at firms that automated AP and AR processes

CONSUMER RETAIL SUBSCRIPTION SERVICES REPORT

Subscription Commerce

Inside The April 2020 Report

167.1 million: Number of subscription service consumers in the U.S.
37.1 percent: Share of education and training subscribers who would like to use pause features
14.6 percent: Portion of subscribers considering canceling because they can no longer their subscription

Editions:

MOBILE WALLET ADOPTION 2020: MOBILE WALLET USE AMID THE COVID-19 PANDEMIC

Mobile Wallets

Inside The April 2020 Report

65%: Share of 2020 retail sales that are projected to be made at merchants that accept Apple Pay
$2.9 trillion: Projected potential value of Apple Pay transactions in 2020
81.2%: Share of consumers with Walmart pay-compatible smartphones in 2020

CONSUMER-CENTRIC AUTHENTICATION

Authentication

Inside The March 2020 Report

80.4 percent: Share of banking app users who are “very” or “extremely” trusting of their FIs
76.5 percent: Portion of banking app users who are satisfied with app features on average
35.9 percent: Share of banking app users from the millennial generation

Editions:

January 2020 | November 2019 | September 2019

COMMERCE CONNECTED

Commerce Connected

Inside The March 2020 Report

The latest news in the space, including licensed merchandise retailer Fanatics’ new omnichannel partnership with several U.S. sports teams
An interview with Deanna Moreno Hernandez, mobile marketing senior manager for retailer Ace Hardware, discussing the importance of innovating omnichannel experiences to foster consumer loyalty
A Deep Dive exploring the rise of visual search technologies as well as ways to personalize them for optimal customer engagement

CREDIT UNION INNOVATION

Credit Unions

Inside The March 2020 Report

21.9 percent: Share of CU members who would consider switching to more innovative FIs
35.8 percent: Portion of CU members who are “very” or “extremely” interested in P2P payments
80 percent: Share of CU executives who are interested in voice assistant innovations

Editions:

ASKPYMNTS: WHAT IS A BANK? WHAT U.S. CONSUMERS THINK ABOUT THE KEY ISSUES DRIVING THE CONNECTED ECONOMY

Banking

Inside The March 2020 Report

34.2 percent: Share of consumers who would be “very” or “extremely” likely to use or already use bank-like services from PayPal
11.1 percent: Portion of digital bank customers who say ATM services are the most important services banks can provide
70.9 percent: Share of national bank customers who believe banks must provide loans

Editions:

INNOVATING B2B RETAIL PAYMENTS

B2B Payments

Inside The March 2020 Report

70.3 percent: Share of businesses that do not regularly use instant payment platforms that frequently experience cash shortfalls
$10.08: Average cost of processing a single paper invoice
45.1 percent: Portion of businesses that collect data on suppliers’ past performances during the onboarding process

UNLOCKING AI

Artificial Intelligence

Inside The March 2020 Report

69.7%: Year-over-year increase in portion of FIs using AI
9.3%: Share of FIs that currently employ AI systems
21.4%: Portion of AI-using FIs that believe preventing payments fraud is AI’s most important benefit

Editions:

April 2020 | April 2020

EXECUTIVE INSIGHT: FINTECH ACCELERATOR

Inside The March 2020 Report

Jess Turner, Mastercard’s executive vice president of product and innovation, North America, and Douglas McGann, co-founder and president of VamosPay, discuss new ways to bring financial services to the Latino community
Sherri Haymond, Mastercard’s executive vice president of digital partnerships, Rodney Robinson, TabaPay’s co-founder and president, and Manoj Verma, the latter’s co-founder and chief revenue officer, detail the cross-pollination of insights addressing the gig payments space
MoneyLion CEO Dee Choubey and Sherri Haymond explain the efforts behind fostering new card program launches in 2020 and beyond

Editions:

January 2020 | January 2020

BUY BUTTON

ECommerce

Inside The February 2020 Report

$79.5M: Median annual revenue of retail sites that provide buy buttons with optional profiles
26.1 percent: Average year-over-year increase in web sales revenue on sites providing the Apple Pay button
95.7 percent: Share of health and beauty retail sites providing at least one buy button

Editions:

August 2022 | February 2021 | July 2019

BUILDING A BETTER APP: BANKS AND THE INNOVATION IMPERATIVE

Mobile Applications

Inside The February 2020 Report

A better card app could motivate 28.5 percent of consumers to switch FIs.
These consumers spend approximately $2 trillion annually on their credit and debit cards.
24.3% of consumers would be highly likely to seek banking services with Amazon, Apple or Google.

Editions:

July 2020 | June 2020 | May 2020

SMALL BUSINESS GUIDE TO RAPID SETTLEMENT

SMBs

Inside The February 2020 Report

79.5 percent of digital native small businesses consider access to funds as soon as customers pay “very” or “extremely” important.
66.7 percent of omnichannel microbusinesses say the inability to access funds quickly could force them to delay making payroll.
80 percent of omnichannel small businesses are “very” or “extremely” interested in rapid settlement.

THE FUTURE OF UNATTENDED RETAIL

Unattended Retail

Inside The February 2020 Report

78.1 percent: Share of digital wallet users who want to make non-traditional unattended purchases
48.6 million: Number of U.S. consumers who would like to buy non-traditional items via unattended channels
49.4 percent: Portion of unattended retail shoppers who use unattended channels because they are fast

CHECKOUT CONVERSION INDEX

Checkout Conversion

Inside The February 2020 Report

6: Average CCI score on a scale of 0 to 100
144 seconds: Average time needed to complete an online checkout
$97.8B: Sales put at risk due to checkout friction in Q4 2020

PAYMENTS AND THE PLATFORM ECONOMY

Platform Payments

Inside The January 2020 Report

An interview with Eran Shust, co-founder and CEO of travel platform Splitty, on how breaking up reservations to share different hotel offers and perks can help travel merchants compete
Notable headlines from around the space, including eBay’s new play to compete with online luxury sneaker marketplaces
A case study exploring how AI can improve payment platforms’ customer onboarding security measures

Editions:

STATE AND LOCAL DISBURSEMENTS

Disbursements

Inside The January 2020 Report

The latest government disbursements news and trends, including how the Idaho Department of Health and Welfare is allowing digital payments for child support payouts
A discussion with representatives from the Oregon Department of Revenue, the Tennessee Department of Revenue and the Texas Comptroller of Public Accounts on the state of disbursements within their departments and the issues holding them back from embracing instant payments
A Deep Dive examining U.S. state and local agencies’ instant payments struggles and how they can revamp their check-heavy disbursement processes to fix these issues

Editions:

March 2020 | January 2020

CONSUMER-CENTRIC AUTHENTICATION

Authentication

Inside The January 2020 Report

54.1 percent: Share of consumers who believe having more authentication controls would reduce fraud risks
66.2 percent: Portion of millennials who would like more authentication control because it would make them feel safer
42.2 percent: Share of Gen Z consumers who would like more authentication control because it would make authentication easier

Editions:

March 2020 | November 2019 | September 2019

THE SMALL BUSINESS GUIDE TO RAPID SETTLEMENT

Merchant Innovation

Inside The January 2020 Report

65.8% of small businesses believe having immediate access to funds from sales is highly important
40.2% of small businesses say taking longer to pay their vendors is a likely consequence of being unable to access funds
57.1% of small businesses would be highly interested in switching to POS providers that offer rapid settlement

MAKING REAL-TIME PAYMENTS A REALITY

Payments Innovation

Inside The January 2020 Report

66.7 percent of firms consider themselves “very” or “extremely” aware of Real-Time Payments.
71.9 percent of firms are “very” or “extremely” interested in implementing the system.
85.3 percent of firms are either in the process of implementing RTP or expect to do so within the next three years.

Editions:

March 2020 | January 2020

COMMERCE CONNECTED

Commerce Connected

Inside The January 2020 Report

• The latest news and trends from the travel and hospitality space, including Budapest Airport's efforts to offer mobile payment options like WeChat Pay • Sam Shrauger, vice president of payments for homesharing platform Airbnb, discusses innovating payments to entice millennials • A Deep Dive on why hotels are struggling to win millennials with loyalty programs

KEY TO OPTIMIZING MERCHANT SERVICES

Merchant Innovation

Inside The January 2020 Report

63.5 percent of MSPs are interested in overhauling their core processing systems
26.9 percent of MSPs want to do so by upgrading their existing systems
MSPs that want to upgrade their core processing systems currently offer an average of 7.2 value-added services

RETAIL PRODUCT INSURANCE

ECommerce

Inside The January 2020 Report

60 percent: Portion of consumers who would buy insurance from their eCommerce retailers if it were offered at checkout
62 percent: Share of eCommerce shoppers who were offered insurance coverage for their latest electronics purchases
33 percent: Portion of consumers who would buy and spend more if offered insurance coverage for their online purchases

SUBSCRIPTION COMMERCE CONVERSION

Subscription Commerce

Inside The January 2020 Report

63.8: Average Subscription Commerce Conversion Score
95 percent: Share of top-performing subscription merchants that allow plan changes
145.7 seconds: Time it takes to complete a subscription on a B2B commerce site

Editions:

THE KEY TO OPTIMIZING MERCHANT SERVICES

Merchant Innovation

Inside The December 2019 Report

89.9 percent of MSPs consider value-added services vitally important to their success.
82.7 percent of MSPs say these services will be more important in the future.
63.4 percent of MSPs plan to either upgrade, build or partner with third parties to improve their core processing systems.

PAYMENTS AND THE PLATFORM ECONOMY

Platform Payments

Inside The December 2019 Report

• An interview with Colin Gardiner, chief revenue officer for shared RV marketplace Outdoorsy, on why marketplaces must design platforms and payments processes with user trust in mind • Notable headlines from around the space, including how companies like Amazon are becoming more involved in the sharing economy • A case study exploring how millennials' payment preferences are changing the travel industry

Editions:

BRIDGING THE GAP: MOBILE CARD APP ADOPTION REPORT

Mobile Applications

Inside The December 2019 Report

102 million U.S. consumers have downloaded mobile card apps
19.2 percent of app users cite fingerprint login as the most important in-app feature
70.1 percent of consumers use mobile card apps to better manage their accounts

Editions:

INNOVATING ORDER TO CASH

Order To Cash

Inside The December 2019 Report

Traci Leffel, director of finance at Rocket Industrial, explains how O2C solutions can give distributors peace of mind when addressing clients’ unique payment needs
A use case from a North American landscaping supplier that highlights how O2C tools enable landscapers and contractors to focus on their work, preventing suppliers from being forced to collect outstanding payments
A Deep Dive examining how O2C solutions are changing customer onboarding and enhancing operations with seamless integrations via various internal systems

PAYMENTS AND THE PLATFORM ECONOMY

Inside The November 2019 Report

• Chung-Man Tam, CEO of P2P business travel booking site 2nd Address, talks about the platform’s approach to false listings and other forms of fraud • Notable platform economy headlines, including a look at the growing fraud risks facing the homesharing space • A case study examining why marketplaces are struggling to thwart fraud and how they can keep customers’ trust

Editions:

SMB RECEIVABLES GAP

B2B Payments

Inside The November 2019 Report

64.9 percent: Share of sellers interested in using immediate payment platforms
56.2 percent: Portion of SMBs that commonly experience cash shortfalls
55.8 percent: Share of SMBs that believe immediate payment platforms would boost their revenues when acting as sellers

Editions:

September 2019 | July 2019 | May 2019

CONSUMER-CENTRIC AUTHENTICATION

Authentication

Inside The November 2019 Report

89.1 percent of consumers who use banking apps want the ability to set additional login requirements
65.5 percent of consumers want to be able to authenticate account-to-account transfers
70.2 percent of consumers want authentication controls for added security
39.9 percent of consumers use apps that offer transaction-specific authentication controls

Editions:

March 2020 | January 2020 | September 2019

SUBSCRIPTION COMMERCE CONVERSION INDEX

Subscription Commerce

Inside The November 2019 Report

The average U.S. subscriber spends $464.81 on consumer retail product subscriptions for beauty products, clothing, fragrances and more each year.
Over 85 percent of consumers that subscribe to bundled packages report being satisfied with their service.
Amazon is the most popular subscription provider, with 45.5 percent of respondents indicating they are enrolled in some type of consumer retail product subscription through the company.
Among those subscribed to consumer retail products, 20.1 percent plan to terminate their services in the next 12 months.

Editions:

JUST CONNECT TO PAY

Payment Methods

Inside The November 2019 Report

52 percent: Share of super-connected consumers who are interested in using apps that can track their spending
49 percent: Portion of consumers who would like to use credit cards to pay for their eCommerce purchases
83 percent: Share of consumers who are interested in trying new connected commerce experiences, because it can save then money

Editions:

JUST TAP TO PAY

Commerce

Inside The October 2019 Report

42 percent: Share of millennials how are interested in using contactless cards
43 percent: Portion of consumers who cite security as a reason for being interested in contactless cards
26 percent: Share of consumers who do not own voice-activated speakers who would like to use contactless cards

Editions:

JUST SAY TO PAY

Voice Activation

Inside The October 2019 Report

37 percent: Share of bridge millennials who own both smartphones and voice-activated speakers
49 percent: Portion of consumers who own voice-enabled devices who would like to be able to pay automatically at restaurants
37 percent: Share of consumers who own voice-activated speakers who use them to make purchases

Editions:

DISBURSEMENT SATISFACTION

Disbursements

Inside The October 2019 Report

80%: Share of consumers that report being satisfied with instant payments
75%: Share of disbursements recipients who want to receive instant payments because they gain instant access to funds
64%: Share of consumers who are at least "somewhat" familiar with instant payments

Editions:

SCA IMPACT

Subscription Commerce

Inside The October 2019 Report

$385 billion: amount spent on subscription/recurring payment services in Europe in 2018
75 percent: estimated share of European online merchants that are unaware of SCA
$125 billion: potential financial impact on Europe’s online commerce industry due to SCA

PAYMENTS AND THE PLATFORM ECONOMY

Inside The October 2019 Report

An interview with Tim Wootton, CEO of Rover Parking, on the rise of shared parking apps and how such platforms can stand out in an oversaturated market Notable headlines from around the space, including eBay’s debut of an end-to-end payments experience in Germany A case study on how shared parking apps SPOT and ParkStash are working to take the industry crown by turning to the blueprints of sharing economy leaders Airbnb and Uber

Editions:

LUXURY TRAVEL

Payment Methods

Inside The September 2019 Report

13.6 percent of luxury vacation consumers are adventure travelers who enjoy activities like heli-skiing, mountaineering, taking charter flights, riding in helicopters or exploring exotic places like Machu Picchu.
50.7 percent of survey respondents pointed to luxury vacations’ costs as a key factor derailing their abilities to pursue such trips.
59.7 percent of adventure vacation travelers and 56.7 percent of luxury vacation travelers said they would take more trips if they had access to innovative payment solutions that enabled multiple participants to contribute funds, make recurring payments or track payments, among other features.

Editions:

July 2019 | February 2019

INNOVATION READINESS

Innovation

Inside The September 2019 Report

19.7 percent: Share of FIs that lack effective core processing and IT systems
12.5 percent: Portion of bottom-performing FIs with both effective IT and core systems
36.8 percent: Share of FIs lacking effective core processing and IT systems that view inflexible technology as an impediment

Editions:

July 2019 | July 2019 | May 2019 | March 2019 | February 2019

PAYABLES FRICTION

Inside The September 2019 Report

73.7 percent: Portion of firms processing more than 20,000 invoices per month that plan to implement invoice receipt innovations
11.6 days: Average time it takes firms processing more than 20,000 invoices per month to process a single invoice
34.7 percent: Share of firms that require their CEOs’ approval to pay invoices

Editions:

July 2019 | July 2019 | April 2019

PAYMENTS AND THE PLATFORM ECONOMY

Inside The September 2019 Report

• An interview with Kimberly Gianopoulos, director at the U.S. Government Accountability Office, on how online marketplaces can work with payment providers and public agencies to stop the sale of counterfeit goods • Notable headlines, including why marketplaces like Amazon are struggling to remove fake sellers and counterfeit products from their platforms • A case study on how luxury marketplace Vestiaire Collective works to vet products before they sell

Editions:

HOW WE WILL PAY

Inside The September 2019 Report

Shopping is no longer something people “go do” – it is integrated into most consumer’s everyday activities.
The home has become the consumer’s connected commerce command center.
Voice is connected commerce’s killer app. Voice plus visual is a connected commerce game-changer.

Editions:

SMB RECEIVABLES GAP

B2B Payments

Inside The September 2019 Report

55.3%: Share of high-margin firms that believe extending credit helps build customer loyalty
40.3 days: Average length of payment term established, high-margin firms extend to suppliers
53.4%: Portion of low-margin firms that consider the time and complexity of administering trade credit a challenge

Editions:

November 2019 | July 2019 | May 2019

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