Studies Archive

CONSUMER-CENTRIC AUTHENTICATION STUDY

Authentication

Inside The September 2019 Report

54.1 percent: Share of consumers who believe chances for fraud would decrease if they had more control over their mobile banking authentication requirements
28.3 percent: Portion of consumers who would transact more via mobile banking apps if they were allows to authenticate specific transactions
86.5 percent: Share of consumers who would like to add transaction-specific authentication methods to their digital banking experiences

Editions:

March 2020 | January 2020 | November 2019

SIMPLIFYING CROSS-BORDER PAYMENTS

Cross-border Payments

Inside The September 2019 Report

€15,000: Maximum amount that can be transferred via the European Union’s Instant Credit Transfer service
57: Number of real-time payments schemes operating worldwide in 2019
3,500: Number of FIs that have committed to using SWIFT gpi worldwide

PAY ADVANCES

Gig Economy

Inside The August 2019 Report

66.8 percent: Share of paycheck-to-paycheck gig workers who would consider switching to platforms that offer pay advances
53.4 percent: Portion of paycheck-to-paycheck workers who would use pay advances to cover bills and expenses
48.5 percent: Segment of paycheck-to-paycheck workers who believe pay advances would provide greater financial flexibility

PAYMENTS AND THE PLATFORM ECONOMY

Platform Payments

Inside The August 2019 Report

An interview with Lihi Pinto Fryman, co-founder and chief marketing officer of Syte, on the rising importance of visual AI in online retail
Notable headlines, including how Poshmark and StockX are working to recover from recent data breaches
A case study on online resale marketplace thredUp and its efforts to compete in the secondhand clothing market by using AI tools to personalize its services

Editions:

• 80M: Approximate number of people who bought mobile game tickets in 2018 • 10: Number of states that have passed regulations surrounding online sports betting since 2018 • 90%: Share of sports bets that will be placed through online or mobile devices in the next decade

SUBSCRIPTION COMMERCE CONVERSION INDEX

Subscription Commerce

Inside The August 2019 Report

63.2: The average Index score of middle-performing subscription merchants in Q2 2019
8 percent: The share of streaming service subscribers who plan to end their accounts within a year
91.4: The highest individual merchant Index score measured in Q2 2019

Editions:

WHO ARE YOU? VERIFYING DIGITAL IDENTITY IN THE SHARING ECONOMY

Security & Fraud

Inside The August 2019 Report

24.3 percent: Share of consumers are asked to submit their identification online when signing up for new ridesharing platforms
19.5: Portion of sharing economy platform users are asked to verify their digital identities by providing identification at physical locations
21.7 percent: Share of homesharing platform users are asked to verify their identities by providing identification at physical locations

Editions:

December 2021 | September 2020

WHICH APPS DO THEY WANT?

Inside The August 2019 Report

53 percent: Share of consumers who use mobile apps while shopping in store
12 percent: Portion of consumers who pay in store via mobile app
51.8 percent: Share of consumers who are interested in downloading the Amazon app

INNOVATION READINESS

Innovation

Inside The July 2019 Report

57 percent of FIs plan to focus on payment technology over the next three years.
80 percent of top-performing FIs will focus on data analytics.
62.5 percent of bottom-performing FIs will concentrate on user experience.

Editions:

September 2019 | July 2019 | May 2019 | March 2019 | February 2019

TUITION PAYMENTS

Payment Methods

Inside The July 2019 Report

• 50.5%: Share of supporters who rely on employment income to pay for tuition • 31.7%: Portion of students who work part-time and say it is “somewhat” or “very” hard to pay for tuition • 54.2%: Share of students who are currently late on payments and find it “somewhat” or “very” easy to pay for tuition

Editions:

September 2019 | February 2019

PAYABLES FRICTION

Inside The July 2019 Report

69.5 percent: Share of firms that collect suppliers' credit information when onboarding them
61.2 percent: Portion of firms that electronically review suppliers' financial performance histories
26.3 percent: Share of firms that negotiate terms via both digital and non-digital channels

Editions:

September 2019 | July 2019 | April 2019

CREDIT UNION INNOVATION

Credit Unions

Inside The July 2019 Report

80 percent: Portion of loyalty-focused CUs that also invest in anti-fraud protection
33.3 percent: Share of loyalty-focused CUs that innovate to meet current members’ needs
42.4 percent: Portion of CU members who want their CUs to focus on account fraud/theft protection

Editions:

PAYMENTS AND THE PLATFORM ECONOMY

Platform Payments

Inside The July 2019 Report

An interview with Brett Goldberg, CEO of online ticketing marketplace TickPick, on the growing need for instant payments and fee transparency in the online ticketing space
Notable headlines, including Google’s recent expansion of its partnership with PayPal for merchant payments
A case study on marketplace IfOnly and how it is competing in the growing experience economy

Editions:

PAY ADVANCES

Gig Economy

Inside The July 2019 Report

• $178 billion: Potential value of pay advance wages if access were easier • 56.8%: Share of workers in skilled segments who receive pay advances, compared to 36.6 percent of those in unskilled ones • 41.9%: Share of gig workers living paycheck to paycheck with money saved for emergencies • 41.5%: Portion of gig workers living paycheck to paycheck with savings who would use pay advances to pay their personal bills

MOBILE CARD SERVICES

Mobile

Inside The July 2019 Report

50.5 percent: Share of consumers who are unaware of mobile card services (MCS)
67.8 percent: Portion of consumers who are interested in MCS and who would like to receive text alerts when their cards are used
79.6 percent: Portion of MCS-interested respondents who are “very” or “extremely interested” in receiving alerts when cards shared with children are used

Editions:

May 2019 | March 2019 | February 2019

SMB RECEIVABLES GAP

SMBs

Inside The July 2019 Report

30.4 percent: Share of early-stage, low-margin firms that are required to pay their suppliers within 15 days
9.4 percent: Share of intermediate, high-margin firms that must pay suppliers within 15 days
43.8 percent: Portion of established, high-margin firms that cite being important customers as a reason they pay late
46.3 percent: Share of established, high-margin firms that believe the trade credit terms they receive allow them to take on more business

Editions:

November 2019 | September 2019 | May 2019

BUY BUTTON

ECommerce

Inside The July 2019 Report

80 percent: Portion of electronics eCommerce sites supporting at least one buy button
$252.46: Average ticket price of purchases made on eCommerce sites offering the Amazon Pay buy button
$3.1 Billion: Average annual revenue of eCommerce sites that supported no buy buttons in Q2 2018 but added at least one by Q2 2019

Editions:

August 2022 | February 2021 | February 2020

PAYABLES FRICTION

Inside The July 2019 Report

42.6 percent: Portion of firms that receive invoices via eInvoice solutions
43.8 percent: Share of AP professionals who would like to implement automatic order matching
11.1 percent: Portion of firms that pay suppliers using digital wallets

Editions:

September 2019 | July 2019 | April 2019

INNOVATION READINESS

Innovation

Inside The July 2019 Report

40.4 percent: Portion of small FIs that sought to be first to market with new products and features in 2018
45.7 percent: Share of mid-sized FIs' budgets devoted to innovation in Q4 2018
68 percent: Portion of large FIs that will focus on payment technology over the next three years

Editions:

September 2019 | July 2019 | May 2019 | March 2019 | February 2019

SUBSCRIPTION COMMERCE CONVERSION

Subscription Commerce

Inside The June 2019 Report

22.8 percent:Share of consumers who cited affordability as their reason for planning to cancel their subscription in the next year
$386.54: The average amount annually paid by online gaming subscribers who plan to terminate their services
62.4 percent: Share of consumers who believe subscription companies offered plan changes — while only 45.5 percent of companies actually did so
70.7 percent: Percentage of digital media consumers who plan to cancel their subscriptions within one year after just one month of service, compared to 52.5 percent of online gaming and 36.2 percent of streaming consumers

Editions:

PAYMENTS AND THE PLATFORM ECONOMY

Platform Payments

Inside The June 2019 Report

An interview with Martin Chikilian, vice president of talent operations for freelancing platform Toptal, on how the marketplace fosters trust between employers and remote workers
Notable headlines from around the space, including why Facebook is turning to blockchain technology for online marketplace payment innovations
A case study on freelancing marketplace Fiverr and the importance of listening to different communities’ needs

Editions:

HOW CONSUMERS PAY FOR ELECTIVE MEDICAL PROCEDURES

Healthcare

Inside The June 2019 Report

9 percent: Share of consumers who considered elective care but opted out because they could not afford it
$18.4B: Potential revenue healthcare providers could gain by offering payment plans for cosmetic surgery
9 percent: Portion of consumers who paid for at least one elective procedure in the past six months whose cost significantly applied to their deductible

PAYMENTS 2022

Inside The June 2019 Report

62 percent: Share of platforms that consider cyber fraud while assessing the overall costs of fraud
53 percent: Portion of platforms that plan to seek vendor assistance to enhance fraud detection and monitoring
41 percent: Share of platforms that plan to increase the size of their fraud protection teams to support future growth

AI INNOVATION

Inside The June 2019 Report

63.6 percent: Share of FIs that believe AI is an effective tool for stopping fraud before it happens
80 percent: Portion of AI-using fraud specialists that believe the technology could reduce payments fraud
63.9 percent: Share of fraud specialists that believe smart agents could reduce payments fraud

Editions:

April 2019 | March 2019 | February 2019

CREDIT UNION INNOVATION

Credit Unions

Inside The June 2019 Report

55.6 percent of CUs that focused on data analytics said they were equally focused on developing new products and new features
79.4 percent of CUs made AML-based initiatives their top investment focus over the previous three years
39 percent of analytics-focused CUs based their innovations' ROIs on whether they reduced existing products' operating costs

Editions:

COMMERCE CONNECTED

Commerce Connected

Inside The May 2019 Report

64 million: Number of connected cars that will be on the road by the end of 2019
51 minutes: Average time American drivers spend in their cars per day
25 percent: Portion of drivers who are already on their phones when pulling into drive-thru lanes

MAKING INSTANT PAY GLOBAL

Inside The May 2019 Report

Public utility firm PG&E on the challenges of accepting cash payments while innovating digital payments infrastructures
eCommerce platform SeatGeek on how Brexit is affecting its payments strategy and global expansion plans
Scooter rental platform Lime on the importance of localizing payments as it expands to new markets

PAYMENTS AND THE PLATFORM ECONOMY

Platform Payments

Inside The May 2019 Report

An interview with Brittany Johnson, co-founder and CEO of FashionPass, on how the clothing rental market is adapting to changing consumer behaviors
Notable headlines from around the space, including Marriott’s launch of an Airbnb-style platform for luxury homes
A case study on how travel site Kiwi.com is innovating its payments processes to meet customers' changing expectations

Editions:

REMOTE PAYMENTS

Mobile Commerce

Inside The May 2019 Report

52.9 percent: Share of Bridge Millennials who made their last remote purchase via smartphone
66.7 percent: Share of consumers earning more than $100,000 per year who spent $25 to $499 on their last remote purchase
53.4: Share of consumers who paid using a debit card stored on their mobile wallet

Editions:

April 2020 | February 2019

CROSS-BORDER GIG DISBURSEMENTS

Inside The May 2019 Report

1.5 million: Expected shortfall of college workers available to fill jobs in the U.S. market by 2020
38.4 percent: Share of U.S. gig workers pursuing ad hoc jobs for their flexibility
84 percent: Portion of talent managers in Asia seeking gig workers to meet market conditions

MOBILE CARD SERVICES

Inside The May 2019 Report

53.9 %: Portion of consumers that have not heard of location controls but are at least “somewhat” interested in using them
17.4%: Share of consumers under age 35 who support financial dependents and are “extremely interested” in location controls
29.9%: Portion of consumers that are "very" or "extremely" interested in location controls

Editions:

July 2019 | March 2019 | February 2019

THE TRADE CREDIT DILEMMA

SMBs

Inside The May 2019 Report

27.5 percent: Share of firms that frequently receive late payments that also pay their suppliers late
32.3 percent: Portion of companies that say offering trade credit makes their daily operations difficult
13.2 percent: Share of firms that regularly use immediate payment services

Editions:

November 2019 | September 2019 | July 2019

INNOVATION READINESS

Inside The May 2019 Report

86.7 percent: Share of top performing FIs that are investing in corporate credit product innovation
53.6 percent: Share of FIs that prefer to observe market trends before quickly unveiling new corporate credit products
80.2 percent: Portion of FIs that will focus on offering a mix of new corporate credit products and features

Editions:

September 2019 | July 2019 | July 2019 | March 2019 | February 2019

RETAIL INNOVATION READINESS

Inside The May 2019 Report

45 percent of consumer services firms consider innovation crucial to their survival
26 percent of consumer services merchants are “very” or “extremely” interested in smart POS systems
85 percent of small consumer services merchants believe intuitive functionality is a key quality for smart POS systems

Editions:

March 2019 | February 2019

CHECKOUT CONVERSION INDEX

Checkout Conversion

Inside The May 2019 Report

50.9: Average CCI score on a scale of zero to 100
81: Average CCI score of the top 30 merchants
2:29: Average time to complete an online checkout

PAYABLES FRICTION

Inside The April 2019 Report

29.3 percent of all merchants reported index scores ranging from 50 to 60
Although 80.8 percent of firms still use paper checks to pay invoices, only 51.3 percent said they were satisfied with them
35.5 percent see electronic invoices as a solution that can reduce manual AP processing
On average, 42.3 percent of invoices are approved in between one day and one week

Editions:

September 2019 | July 2019 | July 2019

PAYMENTS 2022

Payments As A Service

Inside The April 2019 Report

94 percent: Portion of digital platforms that intend to expand into new geographical locations over the next three years
54 percent: Share of firms that plan to expand to meet global demand for their services
98 percent: Portion of digital payments platforms that believe payments will play a very or extremely important role in facilitating future expansion

PAYMENTS AND THE PLATFORM ECONOMY

Platform Payments

Inside The April 2019 Report

An interview with Hugo Monteiro, cofounder and tech advisor at long-term home rental marketplace Spotahome, on how homesharing platforms can mitigate data concerns and engineer trust
Notable headlines from around the payment platforms space, including how mobile payment services like Google Pay are approaching regulatory changes
A case study examining hostel booking site Hostelz.com, including why founder and site owner David Orr says it no longer directly accepts payments

Editions:

CREDIT UNION INNOVATION

Credit Unions

Inside The April 2019 Report

59.9 percent of current CU members consider it “very” or “extremely” important for their CUs to offer mobile apps
Among Generation Z members, 50.4 percent chose their CUs because of their mobile app offerings
Bridge Millennials are more likely than any other generations to consider switching their primary FIs, with 12.7 percent willing to do so

Editions:

AI INNOVATION PLAYBOOK

Artificial Intelligence

Inside The April 2019 Report

81.8 percent: Share of FIs with assets exceeding $100 billion interested in smart agents to combat fraud
45.0 percent: Share of decision-makers working in fraud detection who are interested in smart agent
41.1 percent: Share of commercial banks that are very or extremely interested in adopting smart agents

Editions:

June 2019 | March 2019 | February 2019

GIG ECONOMY

Inside The April 2019 Report

38.4 percent: Share of non-seasonal gig workers
38.2 percent: Share of gig workers were paid via direct deposit
19.4 percent: Share of gig workers were not employed outside the gig economy

WHERE WILL WE BANK NEXT?

Inside The April 2019 Report

57.5%: Share of consumers who would be interested in banking with non-FIs
37.8%: Share of Bridge Millennials who would consider banking with PayPal
90.6%: Share of consumers who say their primary FIs fit their needs

MOBILE CARD SERVICES

Inside The March 2019 Report

79.7%: Share of consumers who keep cards on file for added convenience
37.0%: Share of consumers who are very or extremely interested in CoF security solutions
44.0%: Share of consumers that has cards on file with three to five merchants

Editions:

July 2019 | May 2019 | February 2019

CREDIT UNION INNOVATION

Inside The March 2019 Report

81.3 percent of credit union members cited trust as a reason for selecting an FI, while 80.6 percent of them cited it as a reason to remain with their CUs
42.4 percent of CU members want their FIs to focus on anti-fraud solutions, and 33.0 percent cited data security as their top innovation priority for the next three years
64.3 percent of FinTechs expressed interest in bypassing CUs to sell directly to members

Editions:

PAYMENTS AND THE PLATFORM ECONOMY

Platform Payments

Inside The March 2019 Report

An interview with Ryan Foutty, senior director, business development for rental scooter company Lime, on how consumer trust and localized payments are essential for the company to compete
Notable headlines from around the space, including how platforms like RV rental marketplace Outdoorsy are building trust
A case study on how carsharing platform Getaround works to offer its users peace of mind with its insurance policy that protects rentals

Editions:

RETAIL INNOVATION READINESS

Inside The March 2019 Report

23.6 percent of accommodation and food merchants want smart POS systems that track analytics and data
44.8 percent of accommodation and food merchants want smart POS systems that accept cash payments
55.8 percent of accommodation and food merchants want smart POS systems that accept cashless payments

Editions:

May 2019 | February 2019

INNOVATION READINESS

Inside The March 2019 Report

35.3: Average index score among FIs in 2018
45.5%: Share of FIs that rolled out innovations after observing market trends
25.4%: Portion of FIs that said budgetary restrictions hindered innovations

Editions:

September 2019 | July 2019 | July 2019 | May 2019 | February 2019

DISBURSEMENT SATISFACTION

Inside The March 2019 Report

46.7%: Share of consumers who want to receive their funds by direct deposit into their bank accounts
72.9%: Portion of consumers who think that it’s “extremely” or “very” important for them to have a choice in how they receive disbursements
15.3 million: Portion of customers who receive disbursements via gift cards, and none of them chose that method

Editions:

COMMERCE CONNECTED

Commerce Connected

Inside The March 2019 Report

How QSR investments in new mobile strategies and technologies are affecting the $200 billion industry
Headlines from around the connected QSR world, including the latest developments from Chick-fil-A, Dunkin’ Donuts, Starbucks and more

AI GAP

Inside The March 2019 Report

71 percent of FIs use data mining technology
81 percent of FIs say they measure ROI on learning systems by how it can improve their margins

Editions:

June 2019 | April 2019 | February 2019

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