Pymnts Study news and trends

Shoppers Trust Banks Over Retailers to Let AI Buy
Artificial Intelligence // January 28, 2026

Today’s digital-first shoppers are happy to let artificial intelligence lend an electronic hand as they shop online for everything from clothing to groceries. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no...

Credit Unions Face Onboarding Test as 70% of Small Businesses Prefer Digital Start
Digital Onboarding // January 28, 2026

Small businesses may say they value relationships, but when basic digital tasks still require a phone call or branch visit, loyalty starts to look temporary. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content...

Labor Economy Sentiment Falls Even as Broader Consumer Confidence Rises
Economy // January 27, 2026

The job market’s surface calm is masking deeper instability, and for millions of hourly workers, that uncertainty is already reshaping how, and how much, they spend. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS...

Credit Unions Turn to FinTechs to Fast Track Digital Upgrades
Credit Unions // January 27, 2026

Credit union innovation is no longer something that happens quietly in the background. It has become a defining factor in how these institutions compete, grow and serve members in a fast-changing financial landscape. “Credit Union Innovation Readiness: How Credit Unions and FinTechs Are Innovating Together”...

Interviews & Exclusives
Boomers Have More Patience Than Gen Z With Healthcare Payments Frictions

January 29, 2026
Digital healthcare is expanding fast, but the people most eager for it are also the ones most likely to get stuck when it’s time to pay. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily […]

Shoppers Trust Banks Over Retailers to Let AI Buy

January 28, 2026
Today’s digital-first shoppers are happy to let artificial intelligence lend an electronic hand as they shop online for everything from clothing to groceries. Get the Full Story Complete the form...

Credit Unions Face Onboarding Test as 70% of Small Businesses Prefer Digital Start

January 28, 2026
Small businesses may say they value relationships, but when basic digital tasks still require a phone call or branch visit, loyalty starts to look temporary. Get the Full Story Complete...

Labor Economy Sentiment Falls Even as Broader Consumer Confidence Rises

January 27, 2026
The job market’s surface calm is masking deeper instability, and for millions of hourly workers, that uncertainty is already reshaping how, and how much, they spend. Get the Full Story...

Quick Reads
Construction Firms Wait 94 Days on Average to Get Paid

December 29, 2023
Digital technologies are being built to help solve one of the key challenges facing the construction industry: delayed payments. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, […]

30% of Consumers Struggle to Access Credit Products

December 28, 2023
About 30% of consumers have low credit scores — 650 or less — that have denied them access to credit products. Get the Full Story Complete the form to unlock...

Financial Services Providers Use Gamification to Help Customers Manage Debt

December 28, 2023
Most consumers are dealing with some level of debt. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content —...

Younger Consumers Less Likely to Use Credit Cards

December 28, 2023
The younger the consumer, the less likely they are to use credit cards. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to...